MyHeritage Questions & Answers

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Here’s what consumers have asked with answers from MyHeritage staff and previous consumers.

193 questions answered
10% answered in 1 day
Question:

Do you have irish heritages? going back to 1900 and beyond?

Answer:

Yes I do. Most of my ancestors were born in County Waterford Ireland, and lots of them emigrated to mostly USA and England.

By Joe P.
Question:

Can i merge my heritage with myancestory.com?

Answer:

MH does give you a file on their website that you can download but i do believe they charge you 150$ for a year subscription for you to be able to download it. Sorry to tell you the bad news.

By matthew k.
Question:

Answer:

Hi Ray, You don't have to worry about that because we will never remove your information without your request to do so. MyHeritage family sites are based on subscriptions. Basic sites are free. If you are a member of a Basic site (a non-paying member), the limit of people that can be entered in the tree is 250 and the limit of storage space is 500 MB. This includes all family trees on the site, whether they were created online or in Family Tree Builder and published to the site afterward. For more information, please see this popular FAQ: https://www.myheritage.com/help-center#/path/Account-Settings/About-MyHeritage/951695031/Is-MyHeritage-free.htm

By MyHeritage S., MyHeritage Representative
Question:

What is my "heritage premium plus" compared to the "normal" version?

Answer:

Hi Bernard, Thanks for your question. A Family Site Subscription (Premium or PremiumPlus) entitles you to increased storage for your online family tree, and special features to boost your family history research such as Smart Matches and Instant Discoveries. For more information, please follow this URL: https://www.myheritage.com/help-center#/path/Subscriptions-Payments/Site-subscriptions/951698081/What-types-of-subscription-does-MyHeritage-offer.htm Please feel free to e-mail me personally at rafael.vipsupport@myheritage.com if you need any further assistance. Happy to help Rafael

By MyHeritage S., MyHeritage Representative
Question:

Answer:

Dear T. W. For more information on what a DNA report looks like, please see our help section found here: http://helpcenter.myheritage.com/DNA/

By MyHeritage S., MyHeritage Representative
Question:

Hi if i get premium plus and collect records do i get to keep a copy if i downgrade in a few years?

Answer:

Hi Ron, I'd like to clarify that in order to view and download records, you would need a data subscription and not a PremiumPlus membership. In any case, with that membership, you can download specific records and if you decide to end your membership, you will always have those records attached to your tree. For more information on how to download specific records, please see this FAQ: http://helpcenter.myheritage.com/Discoveries-Research/SuperSearch/35838544/Can-I-download-a-copy-of-a-record-in-SuperSearch.htm Kind Regards Rafael

By MyHeritage S., MyHeritage Representative
Question:

Can this service match my heritage with that of someone famous to determine relationship without the yearly subscription?

Answer:

Hi Julie, Thanks for your question. Smart Matches can very well find matching information from your tree to someone famous if the information is found in our database. Receiving Smart Matches, viewing them and comparing trees side by side are free for all users. Rejecting Smart Matches is also free for all users. The following features are available only to Premium and PremiumPlus site subscribers: · Priority Smart Matches processing · Confirming matches · Saving / Extracting information from Smart Matching · Contacting other tree owners · Copying photos from the matching trees

By MyHeritage S., MyHeritage Representative
Question:

Answer:

Dear Mary, Yes we do very well have that option. You are also welcome to write us an email to sales@myheritage.com, and one of our friendly representatives will contact you and will be happy to personally assist you. Please provide your phone number and best time for us to contact you.

By MyHeritage S., MyHeritage Representative
Question:

What happens to my account and family trees if i'm not ready to renew?

Answer:

When your site subscription expires, your data is saved in your family site. You will have restricted access to the site options, but you can either renew your subscription or downgrade back to the Basic plan.

By MyHeritage S., MyHeritage Representative
Question:

My daughter's results show she has no british dna despite an indisputable family tree dating back to the early 17c - in uk.how is this possible?

Answer:

Do the results show any German ancestry? I had the same issue, in reverse. I have German grandparents and great-grandparents, but my results came back as 56% English and no German. Mind-boggling surprise. I just spoke with a person at MyHeritage this morning, who said it is very common for English people to have German DNA and for German people to have English DNA because of the migrations of the Angles and the Saxons way back when. In my case, the migration went from England to Germany, long enough ago that everybody "became German" but retained the English DNA. Maybe your daughter has German DNA from people who migrated to England long enough ago to "become English"?

By Janice E.

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