MyHeritage Questions & Answers

Here’s what consumers have asked with answers from MyHeritage staff and previous consumers.

193 questions answered

10% answered in 1 day

Question:

Do i have to store my tree on your site? i want to keep a working tree in my own computer. what software do you recommend i use to interface your site?

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Question:

I canot get in touch with the support by phone!-877-432-3136 always a busy single or any responce from the support. myheritage.

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Question:

Can i access my aunt's line via gedcom? i'm included in her group, but family tree| manage trees| actions list only shows view.

Question:

Thinking of subscribing, if i do not like the site i would prefer you do not automatically renew my subscription via my card details that i will have to give you in order to subscribe initially.

Question:

Je suis perdue dans mon arbre je ne sais pluseffacer mes erreurs ex des inconnus ou des erreurs sur mariages ou pas neanmoins suis tres satisfaite de my heritage merci de prendre mon message en consideration n.jacquemin@sfr.fr

Question:

Do i need to pay every month or just for the time i am actively using the program? if i do not pay a month do i loose all my records? Do i need to pay every month or just for the time i am actively using the program? if i do not pay a month do i loose all my records?

Answer:

They charge you 1 year in advance!

By Alex A. over a year old

See more answers (4)

Question:

How are the automatic subscription renewals for myheritage stopped How are the automatic subscription renewals for myheritage stopped

Answer:

Contact support at Myheritage.

By William Z. over a year old

See more answers (4)

Question:

Whats the difference from my heritage and ancestry.com? Whats the difference from my heritage and ancestry.com?

Answer:

I see several differences in the two. If I had to do it over again I would choose Ancestry, although My Heritage appears to be more thorough. I am still having problems with extra trees popping up and capturing the info I just put in. Someone please help with this problem!

By Saundra O. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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