Do I need to pay every month or just for the time I am actively using the program? If I do not pay a month do I loose all my records?

asked by David L. on 4/7/16

4 Answers
Thumbnail of user alexa1478

They charge you 1 year in advance!

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Thumbnail of user nissimm

Dear Cynthia, My Heritage has an excellent staff of technical personnel and have developed an very good program. But their customer service and their awareness of customer needs and that the customer is a user & not a programmer is severely lacking. Their recent upgraded version-8 is far inferior to their earlier version-7 and less user friendly.

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Thumbnail of user viktors4

I pay annually. I doubt that you can just pay for occasional months.

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Thumbnail of user clarenceb26

It's an annual membership and I pay it once per year. I have had very good results with the program, I have taken my family back to 800ad and my wife's mother's family back to the 300's. This would not have been possible without the notification of possible matches that I received from My Heritage.com through e-mail. I have made contacts with my side of the family in North Carolina and was able to trace back further with their help back to England, France, Germany and Russia. I feel it has been worth the money. I started out with the basic membership and then expanded last year to the next level.

Helpful  (-1)

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