- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Here’s what consumers have asked with answers from MyHeritage staff and previous consumers.
I would advise emailing the company with the exact date and time if you have it of the number of attempts you made trying to cancel the subscription. You should receive an automated email with a reference number on it. It may take them a few days to get back to you. In the meantime, contact your bank. The bank will be able to tell you if My Heritage has actually claimed the funds out of your account as this can take several days to leave your account even if it is showing up on your online statement as a debit. Either way, you cannot stop the funds being taken out of your account; cancelling your card will also not prevent this. What you must do is normally wait between 3 - 5 days of the money acruelly leaving your account for the banks to then raise a disputed action to reclaim the funds. Having your email outline your attempts to cancel the trial within the correct time frame will assist the bank with documentary evidence. Hope this helps.
Dear Laticia and all, Thank you for your questions and assistance. The following are the numbers you may call corresponding to the country that you live in. Australia +61 1800 731 768 ✓ Sunday through Thursday, 15:00 - 05:00 AEST Friday, 15:00 - 23:00 AEST Austria +43 800 80 2582 ✓ Sunday through Thursday, 07:00 - 21:00 CEST Friday, 07:00 - 15:00 CEST Belgium +32 800 26 102 ✓ Sunday through Thursday, 07:00 - 21:00 CEST Friday, 07:00 - 15:00 CEST Denmark +45 808 201 32 ✓ Sunday through Thursday, 07:00 - 21:00 CEST Friday, 07:00 - 15:00 CEST France +33 8050 800 98 ✓ Sunday through Thursday, 07:00 - 21:00 CEST Friday, 07:00 - 15:00 CEST Germany +49 800 589 3922 ✓ Sunday through Thursday, 07:00 - 21:00 CEST Friday, 07:00 - 15:00 CEST Ireland +35 3 1800 817 330 ✓ Sunday through Thursday, 06:00 - 20:00 GMT Friday, 06:00 - 14:00 GMT Netherlands +31 800 24 00013 ✓ Sunday through Thursday, 07:00 - 21:00 CEST Friday, 07:00 - 15:00 CEST New Zealand +64 (800) 995-069 ✓ Sunday through Thursday, 17:00 - 07:00 NZST Friday, 17:00 - 01:00 NZST Norway +47 800 24 741 ✓ Sunday through Thursday, 07:00 - 21:00 CEST Friday, 07:00 - 15:00 CEST Spain +34 900 838 969 ✓ Sunday through Thursday, 07:00 - 21:00 CEST Friday, 07:00 - 15:00 CEST Sweden +46 20 889 289 ✓ Sunday through Thursday, 07:00 - 21:00 CEST Friday, 07:00 - 15:00 CEST South Africa +27 800 980 785 ✓ Sunday through Thursday, 07:00 - 21:00 SAST Friday, 07:00 - 15:00 SAST United Kingdom +44 80 0098 8125 ✓ Sunday through Thursday, 06:00 - 20:00 GMT Friday, 06:00 - 14:00 GMT United States (*) +1 877 432 3135 ✓ Monday through Friday, 09:00 - 19:00 EST (*) for billing issues only Trusting this has proven useful to you. Kind Regards, Dean, MyHeritage Team.
I would go to the ISOGG International Society Of Genetic Geology and sign up. http://www.isogg.org/ There are no dues or fees.
Dear Gerald, Thank you for posting your question here on SiteJabber. Prices may vary depending on the subscription you require. There are also packages that combine both a family site and data subscription together. I would advise you to contact us from your registered MyHeritage email address at support@myheritage.com and the team will point you in the right direction. Trusting this has proven useful to you. Kind regards, Dean, MyHeritage Team.
Dear Users, For any inquiries about your account and or subscriptions please contact us at support@myheritage.com and the team will be on hand to assist you as quickly and professionally as possible. Thank you and look forward to hearing from you. Dean, MyHeritage Team.
Hello Irina, Would you please contact support@myheritage.com from your registered MyHeritage email address and a friendly representative will contact you at the first available moment to assist you with any problem you may be having. Kind Regards, Dean, MyHeritage Team.
Dear Patricia, Thank you for contacting us through SiteJabber. Unfortunately Sitejabber is not the place to request this kind of action. What you will need to do is to contact support from your registered MyHeritage email address to support@myheritage.com and you will be contacted by a representative at the first available moment. Trusting this has proven useful to you. Kind Regards, Dean, MyHeritage Team.
Dear Valerie, Thank you for your approach here on SiteJabber. Please write to the support team from your registered MyHeritage email address to support@myheritage.com and a friendly representative will assist you as soon as possible. Thank you for your cooperation and we look forward to hearing from you. Kind Regards, Dean, MyHeritage Team.
Dear Danny, Thank you for your question here on SiteJabber. There is a free trial period of 14 days for our Data subscription that is available to people that are not currently members of MyHeritage and have come across our SuperSearch research tool via a Google search whilst researching documents. Trusting this has proven useful to you. Kind Regards, Dean, MyHeritage Team.
Dear Joe, Thank you for your question here on SiteJabber. There is a 14 day free trial for our Data subscription. To be eligible for this you would need to have come across our SuperSearch as a non registered MyHeritage user and when you click on the result for the record you have searched you will then be offered the 14 day free trial. Trusting this has proven useful to you. Kind Regards, Dean, MyHeritage Team.
