Why are there so many negative scores and experiences on this company? I was going to buy a guitar and amp but just typing in the name brings up horro

asked by Brett I. on 12/3/18

5 Answers
Thumbnail of user anthonyv450

Because they dont care at all. The people on the phone are nice IF you can get a hold of them. Id go to AMS or zz sounds instead or sweetwater

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Thumbnail of user stephenieh2

Because their only mature process is taking your money. Good luck getting the product in any reasonable time. And if you need to make a return, your purchase may not be eligible or you may need to pay a restocking fee. They are just acting like a bunch of lazy people in a basement - no indication that they are a real company with any plans to stay in business.

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Thumbnail of user chuckg70

All I can say is do your own due diligence and research but imho there are now better alternatives such as AMS or Sweetwater.

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Thumbnail of user jamesj794

They ship crap and never check the quality. WHY? Because they have too many useless idiots that buy this junk.

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Thumbnail of user kathyr202

Brett, my last 2 experiences were terrible. Very quick scenario. Bought a little bit better than entry electric, case, and amp. Very simple, discovered I prefer to stay acoustic and wanted to return. It cost me way more to send everything back (transport/restocking) than it was to purchase. That's ridiculous. Then few months later, I wanted to add a bariuke. Then I found a great deal on a one of their Stupid Deals of the Day but had to run out to an appt. 2 hours later back home (before noon) to place order... really a freakin' great deal. The uke was removed from their site. I called and asked what happened to the uke that was on the Stupid Deal 2 hrs. Ago and gave them the make and model number. Customer service without even a hesitation told me "we can do whatever we want whenever we want." I asked if they would extend the sale to me. The guy said "what did I just say lady, but hold on I'll see if they'll let me do something." He comes back and offered me a DEAL? $85.00 more than what was posted on their Stupid Deal of the Day price. In 2 hours a $85.00 increase and major attitude.

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