Musician's Friend
Questions & Answers

Because they dont care at all. The people on the phone are nice IF you can get a hold of them. Id go to AMS or zz sounds instead or sweetwater

Because their only mature process is taking your money. Good luck getting the product in any reasonable time. And if you need to make a return, your purchase may not be eligible or you may need to pay a restocking fee. They are just acting like a bunch of lazy people in a basement - no indication that they are a real company with any plans to stay in business.

All I can say is do your own due diligence and research but imho there are now better alternatives such as AMS or Sweetwater.

They ship crap and never check the quality. WHY? Because they have too many useless idiots that buy this junk.

Brett, my last 2 experiences were terrible. Very quick scenario. Bought a little bit better than entry electric, case, and amp. Very simple, discovered I prefer to stay acoustic and wanted to return. It cost me way more to send everything back (transport/restocking) than it was to purchase. That's ridiculous. Then few months later, I wanted to add a bariuke. Then I found a great deal on a one of their Stupid Deals of the Day but had to run out to an appt. 2 hours later back home (before noon) to place order... really a freakin' great deal. The uke was removed from their site. I called and asked what happened to the uke that was on the Stupid Deal 2 hrs. Ago and gave them the make and model number. Customer service without even a hesitation told me "we can do whatever we want whenever we want." I asked if they would extend the sale to me. The guy said "what did I just say lady, but hold on I'll see if they'll let me do something." He comes back and offered me a DEAL? $85.00 more than what was posted on their Stupid Deal of the Day price. In 2 hours a $85.00 increase and major attitude.