MiniInTheBox FAQ | Sitejabber

Question:

Where is my order? says it was shipped on 03/03/2017. not rec'd yet, why?

Answer:

Please log in to your account on our site and go to My Order; then, click the related Order Number that you need help with to submit a ticket for customer service. They will be glad to provide professional help. You may refer to this link: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html

By Mini I., over a year old

Question:

I would like to order so many things from this site only if cash on delivery cod option is possible.please create a cod cash on delivery option for people like me. as soon as possible. I would like to order so many things from this site only if cash on delivery cod option is possible.please create a cod cash on delivery option for people like me. as soon as possible.

Answer:

Sorry that we don't accept payment on delivery by cash. Thanks for your inquiry.

By Mini I., over a year old

Question:

Yes i do, my daughter has purchased 2 foundations a few months ago. you keep saying your going to reship it out it has been 3 months now with no product. at this time we should get the product and refund for all the hassle, or at least overnight shipping with signature so you know we get it. if you really shipped it out 3 times where are they???

Answer:

Please log in to your account on our site and go to My Order; then, click the related Order Number that you need help with to submit a ticket for customer service. They will be glad to provide professional help. You may refer to this link: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html

By Mini I., over a year old

Question:

My order was cancelled on 17 february and i was told i would get a refund to my credit card. toay 10 march no refund has appeared on my credit card. ticket no 14753147 order no 1702131126681689 k o'brien My order was cancelled on 17 february and i was told i would get a refund to my credit card. toay 10 march no refund has appeared on my credit card. ticket no 14753147 order no 1702131126681689 k o'brien

Answer:

Dear Customer, We found the refund has been returned to your account as credit. If you want to withdraw the credit to your Credit Card, please follow the steps below and log in via Computer (not mobile): 1. Go to this link: https://www.miniinthebox.com/index.php?main_page=store_credit 2. Click the "Withdraw" button, and then click the "Submit" button on the next page. 3. After your submitting the request, we'll confirm your withdrawal request within 3-4 days, then the credit will be sent to the original account you paid with the order, you may refer to the following link about the refund processing time: http://www.miniinthebox.com/knowledge-base/c1232/a2424.html Your kindly understanding and cooperation are highly appreciated.

By Mini I., over a year old

Question:

I placed an order, the money taken from my card and the next day it shows as cancelled without explanation or email or nothing. since the order was cancelled there is no way to open a ticket. i want to know what it is going on!!!! order # 1702272026786704 which was cancelled

Answer:

Dear Customer, Your order was cancelled due to payment risk. It has been returned to your original card which you used to pay for this order. Cybersource 8195075414 USD -17.67 2017-03-01 12:28:49.0 refund It will be your next bill. Please check with your bank.

By Mini I., over a year old

Question:

Hi, i am still waiting for my order, and it was order on 30th jan and can you please help me confirm where it is? my order number is 26558060.

Answer:

Dear Customer, We have forwarded your case to customer service. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=15036248 Sincerely, MiniInTheBox Customer Service

By Mini I., over a year old

Question:

Hi, i ordered a phone cover on 8th january but still have not received it yet. when do you think i can expect deliver. thank you susan moore Hi, i ordered a phone cover on 8th january but still have not received it yet. when do you think i can expect deliver. thank you susan moore

Answer:

Please log in to your account on our site and go to My Order; then, click the related Order Number that you need help with to submit a ticket for customer service. They will be glad to provide professional help. You may refer to this link: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html

By Mini I., over a year old

Question:

That link that you supposetly created it's not a link for ticket. you are still lying. make another way of communication. yor are stil scamming me. jesus. That link that you supposetly created it's not a link for ticket. you are still lying. make another way of communication. yor are stil scamming me. jesus.

Answer:

What is your order number? We can check it for you.

By Mini I., over a year old

Question:

Placed order, paid, got e mail confirmimg, no goods arrived, logged in told i have no orders..is this just a con? Placed order, paid, got e mail confirmimg, no goods arrived, logged in told i have no orders..is this just a con?

Answer:

I placed an order. Paid for it but didn't get a confirmation email whatsoever.

By Nermi K. over a year old

Question:

You never sent me a bloody number. when will understand that? You never sent me a bloody number. when will understand that?

Answer:

Will you ever answer to my messaages?

By Nermi K. over a year old

MiniInTheBox Questions & Answers

Where is my order? says it was shipped on 03/03/2017. not rec'd yet, why?

I placed an order, the money taken from my card and the next day it shows as cancelled without explanation or email or nothing. since the order was cancelled there is no way to open a ticket. i want to know what it is going on!!!! order # 1702272026786704 which was cancelled

Hi, i am still waiting for my order, and it was order on 30th jan and can you please help me confirm where it is? my order number is 26558060.

Hi, i ordered a phone cover on 8th january but still have not received it yet. when do you think i can expect deliver. thank you susan moore Hi, i ordered a phone cover on 8th january but still have not received it yet. when do you think i can expect deliver. thank you susan moore

Placed order, paid, got e mail confirmimg, no goods arrived, logged in told i have no orders..is this just a con? Placed order, paid, got e mail confirmimg, no goods arrived, logged in told i have no orders..is this just a con?

You never sent me a bloody number. when will understand that? You never sent me a bloody number. when will understand that?

Can’t see your question? Ask to get answers from the MiniInTheBox staff and other customers.

MiniInTheBox Questions & Answers

Where is my order? says it was shipped on 03/03/2017. not rec'd yet, why? Where is my order? says it was shipped on 03/03/2017. not rec'd yet, why?

Hi, i am still waiting for my order, and it was order on 30th jan and can you please help me confirm where it is? my order number is 26558060. Hi, i am still waiting for my order, and it was order on 30th jan and can you please help me confirm where it is? my order number is 26558060.

Hi, i ordered a phone cover on 8th january but still have not received it yet. when do you think i can expect deliver. thank you susan moore Hi, i ordered a phone cover on 8th january but still have not received it yet. when do you think i can expect deliver. thank you susan moore

Placed order, paid, got e mail confirmimg, no goods arrived, logged in told i have no orders..is this just a con? Placed order, paid, got e mail confirmimg, no goods arrived, logged in told i have no orders..is this just a con?

You never sent me a bloody number. when will understand that? You never sent me a bloody number. when will understand that?

Can’t see your question? Ask to get answers from the MiniInTheBox staff and other customers.

Where is my order? says it was shipped on 03/03/2017. not rec'd yet, why?

Hi, i am still waiting for my order, and it was order on 30th jan and can you please help me confirm where it is? my order number is 26558060.