MiniInTheBox Questions & Answers

2,354 reviews

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Here’s what consumers have asked with answers from MiniInTheBox staff and previous consumers.

133 questions answered

9% answered in 1 day

Question:

1507070820421516 this is my order. one weak i have order and nothing has come

Question:

Had i have buy some stuff from miniinthebox and i excedentely push te button ist wend to my but i have nottingham het wat i do help me

Question:

Good evening. we ordered rubicks cubes for my son already on 30 march 2015 order # 1503300919083975. 1 x creative special zongzi shape brain teaser gear puzzle magic cube (black) 1 x qj irregular brain teaser magic iq cube when will i receive my order - as it is already way overdue and cost me a lot of money! please contact me as i am so tired trying to track this parcel. madelein swanepoel +27729160453 madeleine.swanepoel@gmail.com

Question:

Why are so many people saying you gave them incorrect tracking info, and their product never came. what did you do to satisfy the customer

Question:

I cannot get thro to customer care. i didn't receive my order. i've tried all avenues tsuggested to get help get help and can't get through on any

Question:

Just purchased my first item from this website i dont really know much about it but im pretty sure its chinese i live in the usa is there a location for it in the united states where my item could be shipped from just wondering thanks!

Answer:

Same here just got a bill yesterday from UPS delivery. The amount to be paid is almost the same price of what we had paid in the site. My husband even paid extra fro express delivery 2-3 days. We ordered May 1,2015 but the items recieved 3rd week then to my surprised the address came from hongkong and not in Europe since my husband paid in the site somewhere in UK. And the bill I got from UPS indicated the company's name LIGHT IN THE BOX LTD-FRANCE then HONGKONG. So it does mean the website is selling products not on hand but only purchased it in hongkong when they got orders and not telling the hidden fees. Hhhmmm. It's a tricked selling cheap goods inorder to get customers but customers don't really pay cheap but more than the price that they've got!

By Lyn O. over a year old

See more answers (5)

Question:

I placed an order, my paypal was charged. have yet to receive it. going to call credit card and cancel payment I placed an order, my paypal was charged. have yet to receive it. going to call credit card and cancel payment

Answer:

Please log in to your account on our site and go to My Order; then, click the related Order Number that you need help with to submit a ticket for customer service. They will be glad to provide professional help. You may refer to this link: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html

By Mini I., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

MiniInTheBox Questions & Answers

I placed an order, my paypal was charged. have yet to receive it. going to call credit card and cancel payment I placed an order, my paypal was charged. have yet to receive it. going to call credit card and cancel payment

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