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Here’s what consumers have asked with answers from MiniInTheBox staff and previous consumers.
Both MailInTheBox and LightInTheBox are horrible, it's impossible to get rid of them.
Legit, but don't believe anything they say about stock in country. You get same/better service through Amazon.
Dear Customer, please trust us that there might be some misunderstanding between us and those customers who left the negative comments. We'll do everything to satisfy our customers. Our company might not be a perfect company but we will always take responsibility if we make mistake. Also, we have a lot of positive review, so we hope you could just give us the chance to enjoy our service and to prove our service quality by your own judgement. The Total Delivery Time consists of processing time and shipping time TWO parts. You can see the processing time for your item on the product page above the "Add to Cart" button. Shipping time depends on the paid shipping method which shows in checkout page.
I did a ticket with them and had an email answer in less than 2 days. I never had any trouble with them responding to me inquiry. Maybe I'm blessed, but it was easy for me. You just have to follow their guidelines. And NEVER expect a fast delivery. NEVER!
Lyn, there are NO hidden costs! It it well documented that customs MAY apply!
Dear, most of our products are shipped from China. Only a few items are shipped from our US warehouse or EU warehouse. If an item is marked as "Fulfilled by our US/EU Fulfillment Center", it means it will be shipped from US or EU warehouse. While all other products are shipped from our Chinese warehouse.
Please log in to your account on our site and go to My Order; then, click the related Order Number that you need help with to submit a ticket for customer service. They will be glad to provide professional help. You may refer to this link: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
Please log in to your account on our site and go to My Order; then, click the related Order Number that you need help with to submit a ticket for customer service. They will be glad to provide professional help. You may refer to this link: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
Dear Mark Gower, Your order was shipped out via SunyouMail-untrack-Sunyou on 2017-01-24. The reference number is SYLLT41987919. This number is merely a serial number which cannot be used to track your package online. Our most economical shipping method does not support tracking services. It usually takes 10-20 working days (14-28 days) for the package to arrive. So it's normal that you still haven't received the package because it's still in transit. However, if you do not receive your order by 2017-02-21, please contact us as soon as possible. We thank you for your understanding in this matter. Sincerely, Pinni www.miniinthebox.com
