MiniInTheBox Questions & Answers

Here’s what consumers have asked with answers from MiniInTheBox staff and previous consumers.

133 questions answered

9% answered in 1 day

Question:

I ordered led lights from lightinthebox.com it's been 5days and it says that the shipping ppl is us priority line-litb1 should i be worried?? I ordered led lights from lightinthebox.com it's been 5days and it says that the shipping ppl is us priority line-litb1 should i be worried??

Answer:

Dear customer, You may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html

By Mini I., over a year old

Question:

Hi i ordered a red dress on january 18 from your company i'm from canada they did not send me a tracking order for my dress,how do i track my order , Hi i ordered a red dress on january 18 from your company i'm from canada they did not send me a tracking order for my dress,how do i track my order ,

Answer:

Dear customer, You may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html

By Mini I., over a year old

Question:

If i don't like the dress, can i return it and get my money back? and how do i do this? If i don't like the dress, can i return it and get my money back? and how do i do this?

Answer:

Dear customer, You may log in your account and submit a ticket to contact our customer service dept. Here is how you can contact customer service: https://www.lightinthebox.com/r/contact-us.html

By LightInTheBox F., over a year old

Question:

Hello i order in february second an item and on my order it was saying between 7 to 20 days but i still not received anything from you guys Hello i order in february second an item and on my order it was saying between 7 to 20 days but i still not received anything from you guys

Answer:

Dear, you may log in your account and submit a ticket to contact our customer service dept. We will help you with your problem in the ticket. Here is how you can contact customer service: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html

By LightInTheBox F., over a year old

Question:

My order is said to have been "shipped" yet when i try to track it, the delivery company says that they haven't received a parcel yet. is this normal? My order is said to have been "shipped" yet when i try to track it, the delivery company says that they haven't received a parcel yet. is this normal?

Answer:

A: Dear, you may log in your account and submit a ticket to contact our customer service dept. We will help you with your problem in the ticket. Here is how you can contact customer service: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html

By LightInTheBox F., over a year old

Question:

Hi anyone there ?

Answer:

Dear, you may log in your account and submit a ticket to contact our customer service dept. We will help you with your problem in the ticket. Here is how you can contact customer service: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html

By LightInTheBox F., over a year old

Question:

Hi, is it safe to order the stuffs to india? Hi, is it safe to order the stuffs to india?

Answer:

Dear customer, Yes, it is safe. We promise to deliver all our packages as our customers request. If there is any problem occurs to the orders, we will take full responsibility. If you still concern, you may consider to place a "Cash On Delivery" order. You can pay for the order upon the order delivery. And please be noted the "Cash On Delivery" order can only be made when the order price is between USD5 with USD200. Thank you for your understanding.

By LightInTheBox F., over a year old

Question:

Why didn't this happen when i ordered the item? - processing time: will be calculated when item is selected - the processing time was not provided! Why didn't this happen when i ordered the item? - processing time: will be calculated when item is selected - the processing time was not provided!

Answer:

Dear customer, you need to choose all the attributes for this product firstly, such as color, size etc. Then the processing time will be provided. Thank you for your understanding.

By LightInTheBox F., over a year old

Question:

When i tried to check out, it said my order was refused. i entered the correct expiration info to update my visa card. what's the problem? When i tried to check out, it said my order was refused. i entered the correct expiration info to update my visa card. what's the problem?

Answer:

Dear, you may log in your account and submit a ticket to contact our customer service dept. We will help you with your problem in the ticket. Here is how you can contact customer service: http://www.miniinthebox.com/knowledge-base/c1169/a2118.html

By LightInTheBox F., over a year old

Question:

Help when i want to place an order there is showing one problem it's written select your shipping method, but there is no option for that to select

Answer:

Dear, if you find there is no shipping method option to select, it means currently we don't sell this product to your country. We appreciate your understanding.

By LightInTheBox F., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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