Mango launched a sale yesterday on their South African site. When we all logged.
Everyone clicked away and checked out, got the confirmation of the order. But then info started leaking that Mango Spain HQ made a mistake on their side. With no feedback and public apology from Mango clothing, the next day all South African female Mango clothing consumers received a mail:
"We are contacting you with regard to your order ****** placed in our mango.com, online store. We regret to inform you that your order could not be processed and that we had to cancel it. We advise you to check all the details provided when you placed your order and to try and place the order again at Mango.com. We apologise for any inconvenience caused."
This is the worst response for the mistake made on their part. The consumer was not aware of the mistake, even worst they were never informed about the mistake. It was live on the site for over 5hours! No info banners to let us know it's a mistake, no emails after we received our confirmation mails.
If we had to the option to reply to their embarrassing cancellation mail, we would all probably say that we are actually happy with the info provided and we are happy with the order, and that they should be go ahead and fulfill the order.
They gave no reason for cancelling the order and implicated that the consumer is to blame.
