LiveCareer FAQ | Sitejabber

Question:

Hi i have called in to cancel my subscription is there any one who could help me with the process

Answer:

Hello, Kyon! Again, thank you for getting in touch with us! You may cancel your monthly subscription at any time using any of the following options: E-mail us at: customerservice@livecareer.com Call us at: 800-652-8430 our representatives are available from: Monday-Friday from 8AM to 8PM (CST) Saturdays from 8AM to 5PM (CST) Sundays from 10AM to 6PM (CST) By clicking on the Chat button on our website: https://www.livecareer.com/contact-us From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)

By Laura T., Social Media Specialist over a year old

Question:

Is my resume accessible if i cancel my membership? Is my resume accessible if i cancel my membership?

Answer:

Hello, Kyon: Thank you for getting in touch with us! We offer a free account that gives you the chance to try out our resume builder before deciding to purchase. You can download a plain text version of your resume for free, please advised that the plain version will not contain the template, bullets nor formatting, it will only have the text you entered on the resume. For the benefit of our users, we provide the option of a 14-day trial for a small fee. The ability to print, e-mail or download your resume and cover letters are features included in our paid subscription, these are NOT listed as features included with a free account.

By Laura T., Social Media Specialist over a year old

Question:

Family member used my card for your website. she said the $24.95 was a one time fee. i have been charged every month. how do i cancel/get a refund? Family member used my card for your website. she said the $24.95 was a one time fee. i have been charged every month. how do i cancel/get a refund?

Answer:

Hello, Domenika! Thank you for getting in touch with us! You may cancel your monthly subscription at any time by using any of the following options: E-mail us at: customerservice@livecareer.com Call us at: 800-652-8430 our representatives are available from: Monday-Friday from 8AM to 8PM (CST) Saturdays from 8AM to 5PM (CST) Sundays from 10AM to 6PM (CST) By clicking on the Chat button on our website: https://www.livecareer.com/contact-us From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN) We hope that this information answered all of your questions or concerns, please contact us if you need any further assistance about our products and services.

By Laura T., Social Media Specialist over a year old

Question:

I need to have my resume removed from your website. how do we go about this? i am reading reviews about the difficulty of removal and my heart isheavy I need to have my resume removed from your website. how do we go about this? i am reading reviews about the difficulty of removal and my heart isheavy

Answer:

-Hello, James! Thank you for getting in touch with us! Below you will find the information requested from our Terms of Use: Deletion or Deactivation of User Content/Account. You may request that we delete resumes and cover letters by logging into your account and clicking on the "My Settings" and "Resumes" or "Letters" tabs. Your User Content can only be deleted from public view by deactivating or deleting your account by going to your account and clicking the "My Settings" and "Overview" tab. When you request that your User Content be deleted your resume or profiles will no longer be we visible to users from Provider Applications but if your User Content, including your personal information, was previously accessed by others using Provider Applications, we are unable to delete the information from their systems. When you deactivate your account or ask that we delete your User Content on Provider Applications we will retain logs and non-personally identifiable information about you along with an archival copy of your information, which is not accessible by you or third parties on Provider Applications but which might be used for record-keeping and internal purposes.

By Laura T., Social Media Specialist over a year old

Question:

Why can't i use the live chat at livecareer? once i get to 'reason for chat' i can't type anything and there are no options to choose from either!

Answer:

Hi Faidi! I just used the chat interface and it was working great. If the situation persists, either change the browser or restart your PC.

By Laura T., Social Media Specialist over a year old

Question:

How do i know if my employment application and resume was sent ? How do i know if my employment application and resume was sent ?

Answer:

Hi Lori! It all depends on the method used to send those documents. If you use your email, then, you should have in the sent folder a copy of your email, that usually indicates that your email was already sent. Check your outbox, if your email in this folder then your documents have not been sent. If it was used another method like online application, then you need to get in contact with the page administrator.

By Andy R. over a year old

Question:

Do you specialize in it resumes? do you have live people review the resumes? Do you specialize in it resumes? do you have live people review the resumes?

Answer:

Hi Mike, We have Professional writers that are knowledgeable in many areas including IT and many technology areas. Best Regards, LiveCareer

By Laura T., Social Media Specialist over a year old

Question:

I paid for my coverletter now where is it?? after paying i am being asked if i want to make one or download one. i spent oer 2 hours perfecting one where can i find it???

Answer:

Hi Vale, We are very sorry that you are experimenting with inconveniences regarding your Cover Letter. Please call us at 800-652-8430 we are available: Monday-Friday 8am-8pm CST Saturday 8am-5pm CST Sunday 10am-6pm CST. Looking forward to best assisting you. Best Regards, LIveCareer

By Laura T., Social Media Specialist over a year old

Question:

Are they genuine about being able to cancel before the 14 days trial period is over? and can this be done easily from their website? Are they genuine about being able to cancel before the 14 days trial period is over? and can this be done easily from their website?

Answer:

Hi Marko, You may cancel you account withing the 14 day trial period. You can contact us thru a direct message with your account number or email you utilize to create your account. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. Also, you have the option of contacting us at 800-652-8430 we are available: Monday-Friday 8am-8pm CST Saturday 8am-5pm CST Sunday 10am-6pm CST. Best Regards, LiveCareer

By Laura T., Social Media Specialist over a year old

Question:

How do i cancel my subscription How do i cancel my subscription

Answer:

Hi Ewan, You can cancel your account by contacting us thru a direct message with your account number or email you utilize to create your account. You can also cancel by logging into your account and clicking on the Name link. Then click on My Settings then Subscription and you can choose to cancel your subscription. Also, you have the option of contacting us at 800-652-8430 we are available: Monday-Friday 8am-8pm CST Saturday 8am-5pm CST Sunday 10am-6pm CST. Best Regards, LiveCareer

By Laura T., Social Media Specialist over a year old

LiveCareer Questions & Answers

Hi i have called in to cancel my subscription is there any one who could help me with the process

Is my resume accessible if i cancel my membership? Is my resume accessible if i cancel my membership?

Family member used my card for your website. she said the $24.95 was a one time fee. i have been charged every month. how do i cancel/get a refund? Family member used my card for your website. she said the $24.95 was a one time fee. i have been charged every month. how do i cancel/get a refund?

Why can't i use the live chat at livecareer? once i get to 'reason for chat' i can't type anything and there are no options to choose from either!

How do i know if my employment application and resume was sent ? How do i know if my employment application and resume was sent ?

Do you specialize in it resumes? do you have live people review the resumes? Do you specialize in it resumes? do you have live people review the resumes?

I paid for my coverletter now where is it?? after paying i am being asked if i want to make one or download one. i spent oer 2 hours perfecting one where can i find it???

Are they genuine about being able to cancel before the 14 days trial period is over? and can this be done easily from their website? Are they genuine about being able to cancel before the 14 days trial period is over? and can this be done easily from their website?

How do i cancel my subscription How do i cancel my subscription

Can’t see your question? Ask to get answers from the LiveCareer staff and other customers.

LiveCareer Questions & Answers

Hi i have called in to cancel my subscription is there any one who could help me with the process Hi i have called in to cancel my subscription is there any one who could help me with the process

Is my resume accessible if i cancel my membership? Is my resume accessible if i cancel my membership?

Family member used my card for your website. she said the $24.95 was a one time fee. i have been charged every month. how do i cancel/get a refund? Family member used my card for your website. she said the $24.95 was a one time fee. i have been charged every month. how do i cancel/get a refund?

Why can't i use the live chat at livecareer? once i get to 'reason for chat' i can't type anything and there are no options to choose from either! Why can't i use the live chat at livecareer? once i get to 'reason for chat' i can't type anything and there are no options to choose from either!

How do i know if my employment application and resume was sent ? How do i know if my employment application and resume was sent ?

Do you specialize in it resumes? do you have live people review the resumes? Do you specialize in it resumes? do you have live people review the resumes?

Are they genuine about being able to cancel before the 14 days trial period is over? and can this be done easily from their website? Are they genuine about being able to cancel before the 14 days trial period is over? and can this be done easily from their website?

How do i cancel my subscription How do i cancel my subscription

Can’t see your question? Ask to get answers from the LiveCareer staff and other customers.

Hi i have called in to cancel my subscription is there any one who could help me with the process

Why can't i use the live chat at livecareer? once i get to 'reason for chat' i can't type anything and there are no options to choose from either!