LiveCareer Questions & Answers

Hello, Srishti - Thank you for getting in touch with us! Our subscriptions are auto-renewing. We have a continuous billing feature which charges your account after the 14-day period and every month for the regular price afterward unless you choose to cancel your subscription beforehand. If you wish to cancel your monthly subscription simply use any of the following options listed below: By e-mail: customerservice@livecareer.com Please include the full name of the account holder alongside with the Account ID or email address used to create an account with LiveCareer. By phone: Our Customer Support Team are standing by and ready to help you. Just pick the country-specific toll-free support number below and give us a call at: United States and Canada: 800.652.8430 Monday - Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0808. 189. 0354 Monday - Sunday 9:00 AM to 9:00 PM (GMT) Australia: 1800. 758. 391 Monday - Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 198 Monday - Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) By LiveChat: https://www.livecareer.com/contact-us By self-cancellation: From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)

Hello, Kimberly: Thank you for getting in touch! For the benefit of our users, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase, you may download a plain text version of your resume for free. We also, provide the option of a 14-day trial for a small fee, which gives you the ability to print, e-mail or download your resume and cover letters, but these features are NOT listed within the free account.

We apologize for any inconvenience that this may have caused and we're deeply sorry to hear that you experienced this with our company, under no circumstance do we like to hear this kind of news, Victoria. However, we would like to take this opportunity to clarify some information regarding our products and services. When you signed up for our product, you agreed to our 'Terms and Conditions' as well as our 'Privacy Terms'. Once you selected our 14-day trial, you automatically enrolled in our monthly subscription service, which we let you know at this stage that you may cancel at any time. After that, we charged your credit card since your 14-day trial expired. Also, when we request your credit card information, we clearly explain that unless you self-cancel or request cancellation before the 14-day trial expires you authorize us to charge your account every four weeks at the current rate of the subscription. The auto-renewal information is listed in multiple areas such as: -Sell page -Payment information page -Processing payment page -Order confirmation page -Payment confirmation e-mail In addition, on our 'Terms' we clarify the following: You may cancel your subscription anytime by contacting our Customer Service Department or by going to the online cancel page under My Accounts and My Settings. The provider will send an email with a cancellation number to confirm any cancellation request. If you do not receive this confirmation and still wish to cancel, please contact our Customer Service Department directly for further assistance. The provider may issue a refund if notice of cancellation is provided before the end of any trial period. However, Provider does not guarantee refunds after trials are expired. For our complete 'Terms and Conditions' section please visit the following website: https://www.myperfectresume.com/information/termsofuse.aspx#touSection1

Thank you for the information and we're sorry about the delayed response, Kelly! For the benefit of our users, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase, you may download a plain text version of your resume for free. We also, provide the option of a 14-day trial for a small fee, which gives you the ability to print, e-mail or download your resume and cover letters, but these features are NOT listed within the free account. If you want to avoid any monthly recurring charges, simply cancel the account before your 14-day trial expires using any of the following options: By e-mail: social@livecareer.com Please include the full name of the account holder alongside with the Account ID or email address used to create an account with LiveCareer. By phone: 800.652.8430 Monday - Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) By LiveChat: https://www.livecareer.com/contact-us By self-cancellation: From your account go to Settings, then Subscription and Cancel (ON THE TOP RIGHT OF YOUR HOME PAGE WHEN YOU LOGIN)

Thank you for the information and we're sorry about the delayed response, Kashyap! After verifying the account it seems that you contacted our Customer Service Department on November 23,2018, requesting cancellation, as well as a refund, do to the error our system generated. Rest assured that all charges have been refunded and the accounts have been canceled as requested. We hope that this information helps clear things up. If you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.

Thank you for contacting us and we're sorry about the delayed response, Jessica! For the benefit of our users, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase, you may download a plain text version of your resume for free. We also, provide the option of a 14-day trial for a small fee of $1.95 or $2.95 USD, which gives you the ability to print, e-mail or download your resume and cover letters, but these features are NOT listed within the free account.

Thank you for contacting us and we're sorry about the delayed response, Donald! For the benefit of our users, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase, you may download a plain text version of your resume for free. We also, provide the option of a 14-day trial for a small fee of $1.95 or $2.95 USD, which gives you the ability to print, e-mail or download your resume and cover letters, but these features are NOT listed within the free account.

Thank you for the information and we're sorry about the delayed response, Cathy! In order for us to properly assist you with this matter, please contact our Customer Service Department at any time using any of the following options: By e-mail: customerservice@livecareer.com Please include the full name of the account holder alongside with the Account ID or email address used to create an account with LiveCareer. By phone: Our Customer Support Team are standing by and ready to help you. Just pick the country-specific toll-free support number below and give us a call at: United States and Canada: 800.652.8430 Monday - Friday 8:00 AM to 8:00 PM (CST) Saturday 8:00 AM to 5:00 PM (CST) Sunday 10:00 AM to 6:00 PM (CST) United Kingdom: 0808. 189. 0354 Monday - Sunday 9:00 AM to 9:00 PM (GMT) Australia: 1800. 758. 391 Monday - Friday 8:00 AM to 8:00 PM (AEST) Saturday 8:00 AM to 5:00 PM (AEST) Sunday 10:00 AM to 6:00 PM (AEST) New Zealand: 0800. 005. 198 Monday - Friday 8:00 AM to 8:00 PM (NZST) Saturday 8:00 AM to 5:00 PM (NZST) Sunday 10:00 AM to 6:00 PM (NZST) By LiveChat: https://www.livecareer.com/contact-us

Thank you for getting in touch with us, Renee! Allow us to explain our products and services. We offer a professional resume kind tool, in which you can begin by uploading an existing resume or by creating new resumes from scratch. Also, we offer expert advice from our professional certified writer's on how to make your resume shine, polish your resume, make it stand out to employers and professionally-written resume or cover letter. Also, we offer a free account that gives you the chance to try out our resume builder before deciding to purchase. You can download a plain text version of your resume for free. For the benefit of our users, we provide the option of a 14-day trial for a small fee. The ability to print, e-mail or download your resume and cover letters are features included in our paid subscription, these are NOT listed as features included with a free account. In order to avoid any recurring charges all you have to do is cancel the subscription before the 14-day trial expires. We have multiple ways to process the cancellation from self-cancellation to Live Chats, email or phone you choose the best option for you.

Hello, Dora: Thank for your getting in touch with us! In order for us to assist you with this matter please contact us using any of the following options: -E-mail us at: customerservice@livecareer.com -Call us at: 800-652-8430 our representatives are available from: Monday-Friday from 8AM to 8PM (CST) Saturdays from 8AM to 5PM (CST) Sundays from 10AM to 6PM (CST) -By clicking on the Chat button on our website: https://www.livecareer.com/contact-us