Thank you for the information and we're sorry about the delayed response, Cathy!

In order for us to properly assist you with this matter, please contact our Customer Service Department at any time using any of the following options:
By e-mail: customerservice@livecareer.com
Please include the full name of the account holder alongside with the Account ID or email address used to create an account with LiveCareer.

By phone: Our Customer Support Team are standing by and ready to help you. Just pick the country-specific toll-free support number below and give us a call at:

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Saturday
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Sunday
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United Kingdom: 0808. 189. 0354
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Australia: 1800. 758. 391
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Saturday
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Sunday
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New Zealand: 0800. 005. 198
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Saturday
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Sunday
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By LiveChat: https://www.livecareer.com/contact-us