My name is Fabio and I am the supervisor who's taking care of your case. I feel sorry that you haven't received enough help about your order # 30803242 but please don't worry.
I am here to help you out solve any problems affecting your purchase.
My deepest apologies for the fact that your parcel might be slightly delayed due to the festivity period.
The latest status we have is 2020-01-28 07:11 Vancouver, arrived
According to our logistics, it may still take 2/3 weeks for your order to be delivered.
In such case, I'd like to offer a compensation with a shop credit matching the postage 7.66 CAD. Would this be okay with you?
Please let me know, so that I can immediately issue it for you.
Thank you very much for your kind support.
If I can be of assistance, please contact me and I will be happy to help you.
You can access this ticket at https://bit.do/mini-box?id=20330818
MiniInTheBox Customer Service