asked by
on 7/29/20Dear customer,
We apologize for the problem. As for your case, please kindly log in your account and submit a "Return or Exchange" ticket to contact our customer service dept. We will further check what caused the problem and then help you resolve any problem with our greatest effort. Here is how you can contact customer service:
https://www.lightinthebox.com/knowledge-base/c1228/?prm=1.34.146.0