Hello, Our return policy can be found at http://www.kitchenniche.ca/shipping.php . What you are looking for might be this part:

"INSURANCE: We always use appropriate packaging materials and boxes for all shipments to make sure you receive your items in perfect condition. However, if you should receive a damaged item, please contact us by email or by phone. We will either replace the damaged item/s or issue a full refund, whatever you prefer. Damaged items must be reported within 3 business days of receipt. All shipments are fully insured.

RETURNS: If you are not happy with your purchase, please contact us within 30 days of receipt of your merchandise. For Christmas gifts, you may return them until January 31st. You will be given instructions on how to return your item/s. The returned products have to be in their original condition and packaging. The customer is responsible for the shipping cost on returns. If you had free shipping with your order and return any items you will be charged the exact shipping amount we paid to ship your order."

Kind regards,

www.kitchenniche.ca

My clay bakers were well packed! The box was damaged some that they arrived in, but the contents were fine, as they were well packed!