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Justfly.com Questions & Answers

6,148 reviews
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Here’s what consumers have asked with answers from Justfly.com staff and previous consumers.

56 questions answered
5% answered in 1 day
Question:

I was trying to check my reservation at the japan airlines website. however, when i entered the information requested, this is the response i got "unable to identify your family name and given name on your passport. please contact the jal office in your area of residence. we are sorry for your inconvenience." please advise what to do. thank you

Answer:

Hi Ed, Could you please send us an email to social@justfly.com with your booking reference number? We'll look into this for you. Kind wishes, JustFly Team

By Sarah C.,
Question:

I never got 19 dollars off for booking with you guys

Answer:

Hi Carmen, While we do occasionally offer a $19 discount, it is not applicable to all itineraries. If your flight is eligible for the discount, it will already be included in the fare displayed on the search results page. Once you click through to check out, you will be able to see the discount in the breakdown of the fare. We truly apologize for any inconvenience this may have caused you. Kind wishes, JustFly Team

By Sarah C.,
Question:

I just booked tickets and it hasn't charged my account yet...is it still legit?

Answer:

They are verifying through the airline... be aware That you don't always get what you think you're getting. I paid for 1stop and had 2stops

By Crystal D.
Question:

I had eugene call me from the escalation department when i was unavailable. i asked to be called at within a 2 hour window, and he called outside of that window. how do i get a hold of him?

Answer:

No luck here either with the escalation department.

By Jarod B.
Question:

Are these verified user reviews about justfly.com?

Answer:

Well, I'll tell you that justfly sucks. But, have at it... try them out yourself!

By Bob T.
Question:

I made reservations about 45mins ago. i know have to cancel. your website says that you can cancel within 24hrs. however you want to charge $50

Question:

I need you to exchange my first name and last name.also my wife too. my reservation no is 2fw3k8.

Question:

How can the government let a company like justfly operate in the united states?

Question:

I purchased air tickets yesterday, but i have not received the tickets yet. why does it take so long?

Question:

Can i change my treval date

Can’t see your question? Ask to get answers from the Justfly.com staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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