Justfly.com
Questions & Answers

I purchased flight tickets with Justfly with insurance. The flight was cancelled due to COVID restrictions prior to departure. The booking was last October 2021 and they've promised they have processed my refund request and to be patient and wait. I have called many times waiting for over an hour only to give up after waiting. Finally someone answered the phone and they said I did not show up for the flight and they could not refund me since the ticket now has zero value. They suggested for me to call the insurance company that sold the policy at their site.

If it's not too late, don't book anything through JUSTFLY. They are counting on the high percentage of their bookings to go well without a problem but when you have an issue or a claim like I did, they do not have the capacity nor the ability to resolve or help you especially with refunds despite of purchasing the cancellation insurance.