JustFashionNow Questions & Answers

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Here’s what consumers have asked with answers from JustFashionNow staff and previous consumers.

210 questions answered
4% answered in 1 day
Question:

I want your address to return the items i bought and telephone number

Answer:

Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.

By Justfashion N.
Question:

Why don't they refund orders they can't deliver? it's fraud to not deliver as ordered.

Answer:

The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.

By Maurice L.
Question:

My first question is about sizing. i am looking at a plus sized dress. according to the size chart, for a 2x i should order a size 10 or 12. ???

Answer:

I also got about 3 different sizes of XL some too small and some too large

By Jan W.
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Question:

I place my order month ago and i haven't received it i need to know whats the delay

Answer:

I had a similar and awful experience. Please do not waste your money and time and cancel your order until you can. I ordered several dresses and bags from them and I was promised a 20 days delivery. After uncountable contacts, finally they responded and I was told my order will be shipped "soon". The company provided a tracking number, which led nowhere. Eventually, 6 weeks later, my order arrived. On the next day, I submitted my return request for almost all products due to the cheap and horrible quality. I was told within 48 hours I would be contacted by their customer service and a return address will be provided. 2 weeks later, they still offered me additional discount on their products, which I did not want, and threatened me with LARGE shipping expenses to China, customs fees and additional expenses, which I needed to pay if they would accept my returned items. PLease, save your time and money and DO NOT DEAL with this company and cancel your order until you can!. Quality of their products are nearly not as good as the picture shows and they will give you a runaround for your return/refund.

By J B.
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Question:

Answer:

You won't get what you thought you were ordering. You will get a cheap, unwearable knock off. Stay away from this company (and all of the others that post the same photos). It's a huge scam!

By Kay H.
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Question:

Why won't you contact me about returning part of my order? dayjavu1@aol.com. what is the return policy

Answer:

Heads up. Never post your personal information on a public website. Also, this company is a scam. You will not get your money back.

By Kay H.
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Question:

I am looking for the return address from this company. i have asked multiple times and have not received it. can someone share this with me?

Answer:

This is a scam company. Their return policy is that you pay the full cost to return... to China. They will then say they did not receive the return. Again, it's a scam. File a claim with your credit card company.

By Kay H.
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Question:

How long from date order before receiving the shipment

Answer:

Just found this on the Internet: Just Fashion Now country of origin; China Their sizing is small, made for small people, and they hide the fact that THEY ARE CLOTHING SCAMMERS IN CHINA this website says Https :// www.trustpilot. Com/review/fr. Justfashionnow. Com#:~: text=Their%20sizing%20is%20small%2C%20made, are%20clothing%20scammers%20in%20China.

By Xenia W.
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Question:

Does this company have a uk address

Answer:

So why is there a return address on the packaging the items came in

By rosie d.
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Question:

I want to know if they ship th clothes to greece. and if yes how much is the transportation fees. thanks

Answer:

For your problem, we can ship to Greece, the delivery time and fee depends on the shipping method you choose for your order. Total time = processing time + shipping time Order Processing: 3-5 Business Days. Postal Service: 10-20 Business Days. Postal Expedited: 7-12 Business Days. Express Shipping: 2-5 Business Days.

By Justfashion N.
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Typical questions asked:
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