JustFab
Questions & Answers

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You can contact us through live chat or call our Member Services representatives for real-time assistance regarding the refund on your account, we are available 24/7 at 1-866-337-0906.

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You can contact us through live chat or call our Member Services representatives for real-time assistance regarding canceling your account, we are available 24/7 at 1-866-337-0906.

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You can always find the skip-this-month button either on the main page of your account or on your Profile. Once you are done skipping the month, try to refresh the page and see if the skip button is grayed out or unclickable. If it is, then that means you have successfully skipped the month.

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You can contact us through live chat or call our Member Services representatives for real-time assistance regarding your account, we are available 24/7 at 1-866-337-0906.

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You can contact us through live chat or call our Member Services representatives for real-time assistance, we are available 24/7 at 1-866-337-0906.

No they run About 1/4 to 1/2 size smaller on many shoes.

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. Yes, all of our shoes are true to size.

Yes correct. She should have read the contract. She will continue to be charged or she needs to skip a month by calling or online stating " I want to skip a month," it's a scam. She needs to call and cancel.

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You will not be charged for the VIP membership as long as you do not place any initial order with the introductory offer as a VIP member online.

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You can always process a return online as long as it is within the return timeframe (60 days).