JustFab Questions & Answers

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Here’s what consumers have asked with answers from JustFab staff and previous consumers.

134 questions answered
10% answered in 1 day
Question:

How can i use my store credit? it just asks me for my bank details when i try to check out

Answer:

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. You may reach out to our Member Services Team at this phone number 1-866-337-0906 or via the live chat for further assistance about your store credit.

By Allison C.,
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Question:

Size is correct?

Answer:

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. You may reach out to our Member Services Team at this phone number 1-866-337-0906 or via the live chat for further assistance about the sizing.

By Allison C.,
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Question:

I cant find anything to click on just fab to skip the month, can anyone help im just a new customer

Answer:

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You can always find the skip-this-month button either on the main page of your account or on your Profile. Once you are done skipping the month, try to refresh the page and see if the skip button is grayed out or unclickable. If it is, then that means you have successfully skipped the month.

By Chad A.,
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Question:

I signed up to just fab, i was looking to buy shoes but bought some from another website i knew. all i did was provided my name and email address, i read all of their reviews and i'm still worried they'll find a way to scam me. i know i'm overreacting but surely they can't charge a monthly fee if i didn't purchase anything?

Answer:

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. No, you will not be charged as long as you do not place any initial order with the introductory offer as a VIP member online.

By Chad A.,
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Question:

Oh my gosh. you have sooo many bad reviews. customers say you take money from their checking accounts when you shouldn't and you have hidden fees. is this true?

Answer:

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. No, you will not be charged as long as you do not place any initial order with the introductory offer as a VIP member online.

By Chad A.,
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Question:

Why do you still charge people for things when the order has been cancelled due to a very serious overcharge??? i have filed a dispute with my banking institution. i doubt i will ever see the $179 plus you people charged me causing me to have 47 cents left in the bank...i have had to reschedule appointments with oncologists because of this. i am very very angry. you guys have terrible business ethics. in fact you have no ethics at all. why do you allow this to happen? why do you have the unmitigated nerve to try to blame me?????

Answer:

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You can contact us through live chat or call our Member Services representatives for real-time assistance regarding your account, we are available 24/7 at 1-866-337-0906.

By Chad A.,
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Question:

I was just wondering will canceling prevent you from losing money

Answer:

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. Yes, you will not be charged as long as your account is already canceled.

By Chad A.,
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Question:

Hi how have people rang the customer services? i have app signed up to be a vip member and iam trying to cancel it each number i ring conviniently says incorrect number and iam getting no response from emails and social media pages

Answer:

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You can contact us through live chat or call our Member Services representatives for real-time assistance regarding canceling your account, we are available 24/7 at 1-866-337-0906.

By Chad A.,
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Question:

How tf do i get rid of this account entirely

Answer:

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You can contact us through live chat or call our Member Services representatives for real-time assistance regarding your account, we are available 24/7 at 1-866-337-0906.

By Chad A.,
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Question:

How to skip the month in justfab?

Answer:

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You can always find the skip-this-month button either on the main page of your account or on your Profile. Once you are done skipping the month, try to refresh the page and see if the skip button is grayed out or unclickable. If it is, then that means you have successfully skipped the month.

By Chad A.,
See more answers (2)

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