JustFab Questions & Answers

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. The $49.95 VIP credit can be applied to any single item up to $80, a curated bundle, or a 2-for-1 Bundle (Any two items up to $39.95 each). However, it cannot be used on clearance or final sale items or any other promotions. You may reach out to our Member Services Team at this phone number 1-866-337-0906 or via the live chat for further assistance about the credits.

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. If you make your initial purchase, you won't get billed for the VIP credit and you will only pay for the amount of your order.

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. The majority of our products come from overseas due to the diversity of our supply chain. You can take advantage of our hassle-free 60-day returns and exchange policy starting from the shipment date (excluding items under the Final Sale as per promo terms). You can exchange the item for the same style in a different size/color or you may also process a return for a store credit refund. You can process a return online and generate the pre-paid return label by visiting the order history and clicking "Return or Exchange". Our headquarters is in El Segundo, CA.

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. The majority of our products come from overseas due to the diversity of our supply chain.

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. We recommend trying a different browser and device than the one you normally use. You may clear your browser's cache, completely log out of your account, and log back in.

Hello! This is from the JustFab team. We know that this question was raised over years ago, but we would like to address it. You may reach out to our Member Services Team at this phone number 1-866-337-0906 or via the live chat for further assistance about the charge.

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You can contact us through live chat or call our Member Services representatives for real-time assistance regarding your account, we are available 24/7 at 1-866-337-0906.

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. You can always process a return online as long as it is within the return timeframe of 60 days.