JTV Questions & Answers

Hello there Rae, Follow these simple instructions for cleaning the following types of jewelry: carat gold, sterling silver, platineve, platinum, steel, gold-bonded, gold-plated, stainless steel, simulated gemstones, and most gemstones. You will need: A clean bowl, lukewarm water, mild dishwashing liquid or a mild jewelry-cleaning solution, fine mesh plastic or stainless-steel strainer (for items with gemstones), soft, clean, and dry cloth (dust or dirt on the cloth may cause scratches), small and soft bristle toothbrush or brush toothpick. For older items with gemstones, check the settings to ensure stones are secure. Dirt and residue can act much like cement, keeping the stone in place even if the setting has become weak from wear. If this is the case, and the residue is removed during cleaning, the loose stone may fall out. If working over or near a sink, plug the drain. If using a mild jewelry-cleaning solution, pour it into a clean bowl. You can also make your own solutions by combining lukewarm water and mild dishwashing liquid (2 Tbsp. Dishwashing liquid to 1 quart of water). Place jewelry for 10-20 minutes to soften and loosen any residue or dirt. For items with gemstones, place the strainer on a large towel and inspect jewelry to make sure that all gemstones are in place. Thoroughly, but gently, brush the top, sides, and bottom of the piece with a soft brush to remove the softened residue. Make sure to brush the underside of gemstones. Use a toothpick to reach tiny crevices. Rinse with clean water and thoroughly dry with a cloth. Leave jewelry on a towel for extended period of time to ensure that it is completely dry. If any residue remains, repeat the steps. A note about commercial jewelry cleaners: Always follow the instructions when using a commercial jewelry cleaner. You can maintain its freshness by storing in a tightly sealed container. A stale or contaminated cleaner may be ineffective or even damage your jewelry. Also, check for an expiration date.

Hello Rae, Follow these simple instructions for cleaning the following types of jewelry: carat gold, sterling silver, platineve, platinum, steel, gold-bonded, gold-plated, stainless steel, simulated gemstones, and most gemstones. You will need: A clean bowl, lukewarm water, mild dishwashing liquid or a mild jewelry-cleaning solution, fine mesh plastic or stainless-steel strainer (for items with gemstones), soft, clean, and dry cloth (dust or dirt on the cloth may cause scratches), small and soft bristle toothbrush or brush toothpick. For older items with gemstones, check the settings to ensure stones are secure. Dirt and residue can act much like cement, keeping the stone in place even if the setting has become weak from wear. If this is the case, and the residue is removed during cleaning, the loose stone may fall out. If working over or near a sink, plug the drain. If using a mild jewelry-cleaning solution, pour it into a clean bowl. You can also make your own solutions by combining lukewarm water and mild dishwashing liquid (2 Tbsp. Dishwashing liquid to 1 quart of water). Place jewelry for 10-20 minutes to soften and loosen any residue or dirt. For items with gemstones, place the strainer on a large towel and inspect jewelry to make sure that all gemstones are in place. Thoroughly, but gently, brush the top, sides, and bottom of the piece with a soft brush to remove the softened residue. Make sure to brush the underside of gemstones. Use a toothpick to reach tiny crevices. Rinse with clean water and thoroughly dry with a cloth. Leave jewelry on a towel for extended period of time to ensure that it is completely dry. If any residue remains, repeat the steps. A note about commercial jewelry cleaners: Always follow the instructions when using a commercial jewelry cleaner. You can maintain its freshness by storing in a tightly sealed container. A stale or contaminated cleaner may be ineffective or even damage your jewelry. Also, check for an expiration date.

Hello Tamara! All gold plating can wear over time, especially if frequently exposed to things such as soap, water, and even perspiration. Below you will find some tips on caring for plated jewelry that will help to keep the finish looking great. 1. Avoid washing your hands with your plated jewelry on, as soap and overexposure to water can impact your gold finish over time. 2. Wait until after you have put on perfume, lotion, or makeup to put on your jewelry 3. Take off your rings and bracelets prior to cleaning, doing dishes, or before chopping acidic fruits and vegetables 4. Try to prevent hitting your jewelry with objects such as countertops and keys 5. Never exercise, swim, or bathe in your jewelry 6. Clean your plated jewelry gently without excessive rubbing using warm water, and dry thoroughly. Use a very mild soap only if necessary. 7. Store your gold-plated jewelry in a pouch or soft cloth separate from other jewelry These tips not only work well for extending the life of your gold-plated jewelry but for all gold jewelry in general. As the gold finish wears with time, keep in mind that re-plating is an option that can make your plated jewelry look brand new again!

Hi Julia, We are sorry to hear that you do not enjoy watching Jennifer. We try to have a variety of hosts who appeal to a wide audience, and we certainly appreciate your feedback. We will forward your comment to the appropriate department manager. Thank you for being a part of the JTV family!

Hello DK, When a bracelet or necklace with a lobster claw or C style clasp is close to a magnet the clasp will stick because it has a steel spring inside the clasp. This applies to any type of spring loaded clasp. Thank you so much for reaching out, and being part of our JTV family.

Hi Charlene! Thank you for joining the JTV family! If you are ever experiencing an issue, feel free to call in to our Customer Service center at 1-800-619-3000 and we would be happy to help! Setting up an account is quick and easy! Just click the link below and follow the on-screen instructions for creating a new account. If you need further assistance, please let us know! https://www.jtv.com/account/register.jsp

Hello Helga! Our Bella Luce is composed of high quality Cubic Zirconia. We also offer a line of jewelry featuring Strontium Titaniate, YAG and Moissanite! To learn more about synthetic stones and a variety of other topics, you can visit our Learning Library at https://www.jtv.com/library/article/gemstone-glossary.