JJ's House FAQ | Sitejabber

Question:

What is your return policy What is your return policy

Answer:

Dear customer, Please find the policy here below. https://www.jjshouse.com/help/returns-refund And you can see the corresponding refund policy on each product page.

By JJ's House R., on 9/11/23

Question:

Hi, i urgently need a bride's mother gown for my daughter's wedding on 19 october 2022. is it too late to order now? Hi, i urgently need a bride's mother gown for my daughter's wedding on 19 october 2022. is it too late to order now?

Answer:

Thank you for contacting us. We are gald that you are interested in our dresses. For more details, we suggest that you can contact us via service@jjshouse.com. Our staff will offer a satisfactory and accurate answer for you. Thank you for your time. Have a nice day.

By JJ's House R., over a year old

Question:

Hi, i'm trying to track my order but all i get is "linehaul picked up" or "departed from airport of original country", i don't get any locations Hi, i'm trying to track my order but all i get is "linehaul picked up" or "departed from airport of original country", i don't get any locations

Answer:

Thank you for contacting us. Could you please provide order number so we check for you?

By JJ's House R., over a year old

Question:

Just trying figure out what size dress i'm anywhere from a 7/8 to a 10

Answer:

Thank you for contacting us. We are gald that you are interested in our dresses. For more details, we suggest that you can contact us via service@jjshouse.com. Our staff will offer a satisfactory and accurate answer for you. Thank you for your time. Have a nice day.

By JJ's House R., over a year old

Question:

Is there free shipping and returns if product doesn't fit

Answer:

What image we sent a picture of the dress. Your stalling. I want the retun slip,

By Suzanne A. over a year old

Question:

I ordered a prom dress 3-4-21 and i need it to come before 4-2-21. i got a custom size though and i was wondering if the shipping is fast and reliable? I ordered a prom dress 3-4-21 and i need it to come before 4-2-21. i got a custom size though and i was wondering if the shipping is fast and reliable?

Answer:

Did you get your dress? I hope it fits you if you did don't re-order if it doesn't fit they won't even except returns and you won't get your money back either good luck hope you have a nice prom

By D P. over a year old

Question:

Would like to check on an order that was shipped on dec. 24th yt2035921222022285 this is the number that was given to us to track. not found! help! Would like to check on an order that was shipped on dec. 24th yt2035921222022285 this is the number that was given to us to track. not found! help!

Answer:

Dear customer, sorry for the inconvenience caused! Here below is your tracking link. https://www.yuntrack.com/Track/Detail/YT2035921222022285 If you have any other issues, please feel free to contact our customer service: service@jjshouse.com

By Simone J., over a year old

Question:

I want to be refunded for a shawl that i never received I want to be refunded for a shawl that i never received

Answer:

Thank you for your question. Please kindly inform us the order number and then we can help you to solve the problem. Looking forward to hearing from you soon.

By JJ's House R., over a year old

Question:

Just received a beautiful dress however the color just won't work. my question is, how do i return this? it says i need a return ticket. can i return Just received a beautiful dress however the color just won't work. my question is, how do i return this? it says i need a return ticket. can i return

Answer:

Good luck trying to return a dress with them and actually getting your money back. It doesn't work out. I wish I looked on a site like this at all the negative reviews before I gave them any money at all. Whatever you do do not order anything else from them. They do not stand by what they say in the chats or messages. And you cannot trust the reviews on their website because they won't post anything that anybody has said that comes across as negative. Believe me I tried.

By Andrea S. over a year old

Question:

I want to know if my order has been shipped I want to know if my order has been shipped

Answer:

I pain an extra $20 for express shipping and it still took 30 days to get. Service is awful cancel your order now

By Mary R. over a year old

JJ's House Questions & Answers

What is your return policy What is your return policy

Hi, i urgently need a bride's mother gown for my daughter's wedding on 19 october 2022. is it too late to order now? Hi, i urgently need a bride's mother gown for my daughter's wedding on 19 october 2022. is it too late to order now?

Hi, i'm trying to track my order but all i get is "linehaul picked up" or "departed from airport of original country", i don't get any locations Hi, i'm trying to track my order but all i get is "linehaul picked up" or "departed from airport of original country", i don't get any locations

Just trying figure out what size dress i'm anywhere from a 7/8 to a 10

Is there free shipping and returns if product doesn't fit

Would like to check on an order that was shipped on dec. 24th yt2035921222022285 this is the number that was given to us to track. not found! help! Would like to check on an order that was shipped on dec. 24th yt2035921222022285 this is the number that was given to us to track. not found! help!

I want to be refunded for a shawl that i never received I want to be refunded for a shawl that i never received

Just received a beautiful dress however the color just won't work. my question is, how do i return this? it says i need a return ticket. can i return Just received a beautiful dress however the color just won't work. my question is, how do i return this? it says i need a return ticket. can i return

I want to know if my order has been shipped I want to know if my order has been shipped

Can’t see your question? Ask to get answers from the JJ's House staff and other customers.

JJ's House Questions & Answers

What is your return policy What is your return policy

Hi, i urgently need a bride's mother gown for my daughter's wedding on 19 october 2022. is it too late to order now? Hi, i urgently need a bride's mother gown for my daughter's wedding on 19 october 2022. is it too late to order now?

Hi, i'm trying to track my order but all i get is "linehaul picked up" or "departed from airport of original country", i don't get any locations Hi, i'm trying to track my order but all i get is "linehaul picked up" or "departed from airport of original country", i don't get any locations

Just trying figure out what size dress i'm anywhere from a 7/8 to a 10 Just trying figure out what size dress i'm anywhere from a 7/8 to a 10

Is there free shipping and returns if product doesn't fit Is there free shipping and returns if product doesn't fit

Would like to check on an order that was shipped on dec. 24th yt2035921222022285 this is the number that was given to us to track. not found! help! Would like to check on an order that was shipped on dec. 24th yt2035921222022285 this is the number that was given to us to track. not found! help!

I want to be refunded for a shawl that i never received I want to be refunded for a shawl that i never received

Just received a beautiful dress however the color just won't work. my question is, how do i return this? it says i need a return ticket. can i return Just received a beautiful dress however the color just won't work. my question is, how do i return this? it says i need a return ticket. can i return

I want to know if my order has been shipped I want to know if my order has been shipped

Can’t see your question? Ask to get answers from the JJ's House staff and other customers.

Just trying figure out what size dress i'm anywhere from a 7/8 to a 10

Is there free shipping and returns if product doesn't fit