JibJab Questions & Answers

Here’s what consumers have asked with answers from JibJab staff and previous consumers.

74 questions answered

3% answered in 1 day

Question:

I have paid $18 for a yearly subscription. how much am i charged per video that i make & download? I have paid $18 for a yearly subscription. how much am i charged per video that i make & download?

Answer:

When you pay annually, it is unlimited. There is no limit to how many you make or send. That's why it's worth paying for the app annually. Enjoy!

By Judy A. over a year old

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Question:

I wanted to pay for one e card and you have charged me for a year I wanted to pay for one e card and you have charged me for a year

Answer:

I wanted to pay 2.00 for one but I was charged for one year. The company offered me a refund! That is so kind, that's how they roll.

By Michelle S. over a year old

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Question:

How long does it take to build a video card once i press to make it as i have waited 15 minutes now? How long does it take to build a video card once i press to make it as i have waited 15 minutes now?

Answer:

No more than 30 min. Had to find and edit my pictures that I used.

By Deborah W. over a year old

Question:

How do i cancel my jibjab account? How do i cancel my jibjab account?

Answer:

Go to their website and submit an email request with your desire to stop. I received a very timely and professional response.

By Will L. over a year old

Question:

Can i pay for just one month use of jib jab? Can i pay for just one month use of jib jab?

Answer:

Please send an email to help@jibjab.com, and we will be happy to help!

By Alessandra S., Customer Support over a year old

Question:

The photo i upload either does not appear at the "jaw line" stage of creating a card or appears upside down showing just the top of the head? i' The photo i upload either does not appear at the "jaw line" stage of creating a card or appears upside down showing just the top of the head? i'

Answer:

Please send an email to help@jibjab.com, and we will be happy to help!

By Alessandra S., Customer Support over a year old

Question:

Hi, just joined, have sent card and will use over next year. how do we ensure we cancel the next year's subscription. can we do that now/ thanks Hi, just joined, have sent card and will use over next year. how do we ensure we cancel the next year's subscription. can we do that now/ thanks

Answer:

Please send an email to help@jibjab.com, and we will help you turn off auto renewal!

By Alessandra S., Customer Support over a year old

Question:

Is there any way to download videos?? i miss this feature so much!!

Answer:

Please send an email to help@jibjab.com and we will be happy to assist you.

By Alessandra S., Customer Support over a year old

Question:

Why can we no longer download jibjab videos?? we used to be able to pay for a download which we used them in presentations. help!! Why can we no longer download jibjab videos?? we used to be able to pay for a download which we used them in presentations. help!!

Answer:

Please send an email to help@jibjab.com and we will be happy to assist you.

By Alessandra S., Customer Support over a year old

Question:

Good afternoon. i want to use the annual jab jab subscription for tonight! can i cancel later? Good afternoon. i want to use the annual jab jab subscription for tonight! can i cancel later?

Answer:

Please send an email to help@jibjab.com and we will be happy to assist you.

By Alessandra S., Customer Support over a year old

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How long does shipping take?
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