Jewlr Questions & Answers

Greetings Krystin, Thank you for your message. Sterling Silver when properly cleaned and stored will maintain it's brilliance and luster. Please contact customerservice@jewlr.com or call us at 1-866-610-8482 for additional information on how to care for your sterling silver jewelry. Thank you for shopping JEWLR.

Hi Lori! Thank you very much for reaching out to us. All of our jewelry goes through vigorous quality control before it leaves our facility, so we are confident that our customers are receiving high quality products. Customer satisfaction is extremely important to us, which is why we offer a 99-day return policy on items in new/unworn condition as states on our website here: https://www.jewlr.com/info/return_policy. Each item you purchase also comes with one-year warranty which you can read more about on our website here: https://www.jewlr.com/info/warranty_information. Feel free to give us a call anytime Monday-Friday 9AM to 5:30PM ET if you have any further inquiries. Thank you!

Kathy, shop with confidence. All of our products meet and/or exceeds industry standards. We offer solid gold and we do not sell gold plated or gold filled jewelry. We also offer a variety of genuine stones and genuine diamonds. A Certificate of Authenticity is included with your personalized item. Please contact customerservice@jewlr.com or call us at 1-866-610-8482 for additional information. Thank you for shopping JEWLR.

Donna, We work very hard to accurately represent our products. Stone colors can vary base on type of stone, for example, a Genuine Blue Sapphire which represents the month of September is a little darker than a Simulated Blue Sapphire. Simulated stones tend to have vivid colors to them, as impurities are not present in a lab and do not modify the clarity or color of the stone. I will suggest for you to select a Genuine stone for the month of September if you wished for a darker color. Please contact customerservice@jewlr.com or call us at 1-866-610-8482 for further assistance. Thank you for choosing Jewlr.

This is a great time to shop our custom hand-crafted jewelry because you can save up to 20% off our already low prices. Shop with confidence, your 2 Stone Mothers Ring will be manufactured with genuine 10k white gold. We do not sell gold filled or gold plated jewelry. Furthermore, all materials are certified accurate as per the standards of the Jewelers Vigilance Committee. A certificate of authenticity is always included with purchase. Please contact customerservice@jewlr.com or call us at 1-866-610-8482 to better assist you. Thank you for choosing Jewlr.

Greetings Lucy C, Jewlr offers full visualization of your customized item. Our customers can customize their chosen jewelry and select the stones by month and color. For the month of August, the birthstone is Peridot which is a lovely light green and for June's birthstone, Alexandrite or Smokey Quartz is the stone used which is a brown "smoky" color. We offer genuine and simulated stones and each selection provides a slightly different shade. I think is best for your to contact our Customer Service Team if unable to see the color of the stones, we will be happy to help you. Please contact customerservice@jewlr.com or call us at 1-866-610-8482. Thanks for shopping Jewlr

HI Bonnie A. Our gold name necklaces are solid gold. Like any fine jewellery, as long as its taken care of it will last forever. The name necklaces are on sale right now so now is a good time to buy. Please contact customerservice@jewlr.com if you have any specific questions you would like to have answered. Thanks for shopping Jewlr

HI Colin Please contact customerservice@jewlr.com or call us at 1-866-610-8482 so we can answer your specific questions. We have a large variety of stones and items to choose from. Thank you

When you contact us directly, please let us know what item you are referring to and what stone selection you have. We will then be able to better answer your question and if you have any specific stone requirements in terms of color and clarity, we can discuss.

Hi Rodney, All of our jewelry is proudly made in the USA and Canada. We ship our products from both of these facilities. Thank you for your question, we hope this helps!