Jeulia Questions & Answers

Here’s what consumers have asked with answers from Jeulia staff and previous consumers.

146 questions answered

11% answered in 1 day

Question:

Does it turn colors Does it turn colors

Answer:

I am glad to hear this as I just bought one and am worried about it lasting or not!? It advertises that they are sterling silver, but if that were true they WOULD NOT tarnish at all...

By Kris U. over a year old

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Question:

You advertise a peridot ring for $187.00 on facebook, when i go to purchase, it comes up as $230.00 also it says additional discount of $60.00 You advertise a peridot ring for $187.00 on facebook, when i go to purchase, it comes up as $230.00 also it says additional discount of $60.00

Answer:

I bought some rings from here, every time i added them to my cart and use the code to apply the discount. It is always useful.

By K J. over a year old

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Question:

Is this a scam? i paid an extra $20 to get my rings 1-4 days. still not here! i wish i had read the reviews about this company before i purchased.

Answer:

No, it is not a scam. I would recommend using messenger to communicate with them.

By Cheryl G. over a year old

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Question:

Does jeulia use real rose gold in their rings or is it plated? Does jeulia use real rose gold in their rings or is it plated?

Answer:

Is it real sterling silver as advertised?

By Kris U. over a year old

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Question:

How genuine is your website? i'm going through customer's reviews and most of them seem disappointed. i want to purchase a ring however, i am contemplating on it. How genuine is your website? i'm going through customer's reviews and most of them seem disappointed. i want to purchase a ring however, i am contemplating on it.

Answer:

Hi, Kavita. Our company is legitimate and trustworthy. Please don't worry. If you place an order, we will definitely make you receive it. If any problem arise, we will try our best to give you a satisfying solution.

By Jeulia J., Affordable Designer Rings for Lovers. over a year old

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Question:

I did not pay extra for faster shipping, why will it take so long?? I did not pay extra for faster shipping, why will it take so long??

Answer:

It takes my orders about 10 days to arrive. It's not the shipping that takes so long, it's that they have to process the order and then ship it out.

By Betsy W. over a year old

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Question:

I have tried to contact you @ the number 1-888-2198158. and i got a prompt hang up!!! I have tried to contact you @ the number 1-888-2198158. and i got a prompt hang up!!!

Answer:

I need a mailing address and then proper instructions for returning my order to ensure receiving full credit for my purchase. Thank you! Rose Mary Nauful

By RoseMary N. over a year old

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Question:

I dialed your number because your website is not working correctly. the phone number does not work! really concerned about my order now. I dialed your number because your website is not working correctly. the phone number does not work! really concerned about my order now.

Answer:

Same here. And with the chat and email.

By Julie F. over a year old

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Question:

Where are you located ?

Answer:

Their main office is in Los Angeles, California, while design and manufacturing are headquartered in Hong Kong.

By Amy C. over a year old

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Question:

Where is my order from nov. ? please respond to my emails. the phone number you post puts me on hold then hangs up.

Answer:

You may need to contact their customer service, they always help me out, hopt it works.

By Paul D. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Jeulia Questions & Answers

Does it turn colors Does it turn colors

You advertise a peridot ring for $187.00 on facebook, when i go to purchase, it comes up as $230.00 also it says additional discount of $60.00 You advertise a peridot ring for $187.00 on facebook, when i go to purchase, it comes up as $230.00 also it says additional discount of $60.00

Is this a scam? i paid an extra $20 to get my rings 1-4 days. still not here! i wish i had read the reviews about this company before i purchased. Is this a scam? i paid an extra $20 to get my rings 1-4 days. still not here! i wish i had read the reviews about this company before i purchased.

Does jeulia use real rose gold in their rings or is it plated? Does jeulia use real rose gold in their rings or is it plated?

I did not pay extra for faster shipping, why will it take so long?? I did not pay extra for faster shipping, why will it take so long??

I have tried to contact you @ the number 1-888-2198158. and i got a prompt hang up!!! I have tried to contact you @ the number 1-888-2198158. and i got a prompt hang up!!!

I dialed your number because your website is not working correctly. the phone number does not work! really concerned about my order now. I dialed your number because your website is not working correctly. the phone number does not work! really concerned about my order now.

Where are you located ? Where are you located ?

Where is my order from nov. ? please respond to my emails. the phone number you post puts me on hold then hangs up. Where is my order from nov. ? please respond to my emails. the phone number you post puts me on hold then hangs up.

Can’t see your question? Ask to get answers from the Jeulia staff and other customers.

Is this a scam? i paid an extra $20 to get my rings 1-4 days. still not here! i wish i had read the reviews about this company before i purchased.

Where are you located ?

Where is my order from nov. ? please respond to my emails. the phone number you post puts me on hold then hangs up.