Jane Closet
Questions & Answers

How easy is it to get a hold of customer service at Janecloset.com?

Asked by Barbara T. on 6/3/2020

11 Answers
Star V.8/29/2020

You can't. They don't answer the phones or email. The phone just rings and rings.
Cheryl P.8/5/2020

Virtually impossible. They may get back to you but with the same questions time after time. I think they are trying to wear you out.
Christine N.7/31/2020

You can't get ahold of any one. They don't answer the phone or emails. They will take your money ASAP. They are quick when you purchase to get the money after that,
Heather W.7/28/2020

They have a number that doesn't work, an email address for customer care they they never answer... I've received one response from them asking for more pictures. Only to never answer again
Janice N.7/28/2020

Terrible customer service. This company is impossible to reach by phone and their email response is spotty. They ask many questions to stall you. I sent them everything they asked for including pictures and Rosie, and Lisa keep asking useless questions of me. So sorry I didn't read their reviews first. Another Chinese, on line boutique that should be avoided at all costs.
Jane D.7/23/2020

Email only. They answered daily but sent confusing questions
My size 7.5 is 38 for them (not USA)
Cat G.7/18/2020

You can get a hold of one person named Rosie but they never give straight answers and they give you the run around. Not very reliable and from my experience seems I'm not getting my refund of over $140.00.
Christina w.7/16/2020

You couldn't get a hold of this company the only way you could communicate was via email.
Angela E.6/9/2020

IMPOSSIBLE I have emailed them 3 times with no response and there is no phone number to be found anywhere...
Helen S.6/6/2020

It's impossible by telephone. I was lucky to get one response back via email. All other emails that I have sent have not been responded to.

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