It took over 5 weeks for my order to arrive, only to receive the wrong sizes. One pair way to small, the other pair to big. They ask you to send pictures of the packaging, the shoe sizes, etc. I've done everything they've asked, and still they refuse to give me an address to return these items too. I will be contacting my bank, BBB, and who ever else I can contact! There should be something consumers can do when your completely ripped off..