More questions about iTech Deals

Hello,please what is your payment system,do you ship before you charge the card or chat the card right after placing the order I received a defective macair book 11" what can be done about it I received a defective macbook air , what can I do Received Chromebook with broken hinge, damaged hinge and scratched screen. Is this considered non-defective refurb? I just received a chromebook with one broken and one damaged hinge and a large scratch across the screen. Is this defective or or normal? Are all items refurbished are the Beats 3 wireless headphone genuine and authentic or refurbish ? can i get address for a return and refund Order #101870839 Ring Door Bell was hoping to install before I leave town on 1/10/19 ? Is there any way I could pay expidted shipping yes, I'm wondering when my order will be shipped or the status of it? I have not heard back and on all my emails there is no phone number to call.