Italo Jewelry Questions & Answers

Question 1

Question:

Why do you continue to cheat your customers out of quality customer service? shouldn't you be ashamed of yourselves by now? Why do you continue to cheat your customers out of quality customer service? shouldn't you be ashamed of yourselves by now?

Answer · 2019-12-11T11:40Z

Answer:

ITALO JEWELRY HAS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED... THEY ARE A SCAM COMPANY... STAY AWAY!

By Ken K. over a year old

Question 2

Question:

Track my order without an order number? Track my order without an order number?

Answer · 2019-09-11T04:25Z

Yes I think you can in most cases I don't have an order number but when I give them my name and my email address they always seem to find my orders or the telephone number you have on file when you place your order

Question 3

Question:

This is my third time asking for my $15 discount on my purchase This is my third time asking for my $15 discount on my purchase

Answer · 2019-09-11T04:29Z

Hi did you try putting in the code that was offered to you when you first placed your order because sometimes that's a little tricky I sometimes myself miss the code and I have to call customer service or keep on emailing them and then I get my discount

Question 4

Question:

If my rings are not here by monday not later than next wednesday my bank has assured me they will go full out with the dispute.

Answer · 2019-12-20T06:13Z

You'll have to talk to PayPal about that TODAY. THEY WERE NOT MUCH MORE. COULD TAKE AS LONG AS 60 DAYS. FROM NOW ON I'LL BUY LOCAL AND STICK WITH VISA

Question 5

Question:

My husband ordered a ring for me and i was curious as to how long it takes for you to process the order and ship it My husband ordered a ring for me and i was curious as to how long it takes for you to process the order and ship it

Answer · 2019-11-30T01:50Z

I ordered a ring mid November. When I ordered it was stated 10-15 days delivery time. They sent me a tracking number FROM CHINA. The tracking number is saying it will arrive January 1! The name Italo is misleading and deceitful. I would have never ordered this if I had know it was coming from China. Based on the reviews I have read I will return the ring immediately upon arrival.

Question 6

Question:

Hi there, i bought a ring for my husband for his birthday in november. he absolutely loved the ring. he tried the ring on and its too big.

Answer · 2019-09-01T09:12Z

Their sizes are all over the place. You're better off buying costume jewelry from walmart.

Question 7

Question:

I want to order the eternity round white sapphire engagement ring but some of the reviews say it turns colors I want to order the eternity round white sapphire engagement ring but some of the reviews say it turns colors

Answer · 2018-09-29T08:48Z

Each product has its expiration date, and the ring is no exception. Daily care can extend their life. We test products to ensure the quality of each product. Thank you for your question and hope you like our products!

Question 8

Question:

Good day, i sent an e-mail regarding a return on a gorgeous ring i purchased which is too large for my hand and i have not gotten a response. Good day, i sent an e-mail regarding a return on a gorgeous ring i purchased which is too large for my hand and i have not gotten a response.

Answer · 2018-08-05T10:28Z

This is what happened to me. It took a month to receive it, and when it came, it was not like the photo. It has been a nightmare trying to return the ring. I have had to file claims with PayPal, my credit card company and FaceBook. Good luck to you.

Italo Jewelry Questions & Answers

Why do you continue to cheat your customers out of quality customer service? shouldn't you be ashamed of yourselves by now? Why do you continue to cheat your customers out of quality customer service? shouldn't you be ashamed of yourselves by now?

Track my order without an order number? Track my order without an order number?

This is my third time asking for my $15 discount on my purchase This is my third time asking for my $15 discount on my purchase

If my rings are not here by monday not later than next wednesday my bank has assured me they will go full out with the dispute.

My husband ordered a ring for me and i was curious as to how long it takes for you to process the order and ship it My husband ordered a ring for me and i was curious as to how long it takes for you to process the order and ship it

Hi there, i bought a ring for my husband for his birthday in november. he absolutely loved the ring. he tried the ring on and its too big.

I want to order the eternity round white sapphire engagement ring but some of the reviews say it turns colors I want to order the eternity round white sapphire engagement ring but some of the reviews say it turns colors

Good day, i sent an e-mail regarding a return on a gorgeous ring i purchased which is too large for my hand and i have not gotten a response. Good day, i sent an e-mail regarding a return on a gorgeous ring i purchased which is too large for my hand and i have not gotten a response.

I was ready to place an order, but then i read the comments. i've never seen a company with so many negative reviews. now i'm afraid to order.

How do i get a refund

Can’t see your question? Ask to get answers from the Italo Jewelry staff and other customers.

Italo Jewelry Questions & Answers

Why do you continue to cheat your customers out of quality customer service? shouldn't you be ashamed of yourselves by now? Why do you continue to cheat your customers out of quality customer service? shouldn't you be ashamed of yourselves by now?

Track my order without an order number? Track my order without an order number?

This is my third time asking for my $15 discount on my purchase This is my third time asking for my $15 discount on my purchase

If my rings are not here by monday not later than next wednesday my bank has assured me they will go full out with the dispute. If my rings are not here by monday not later than next wednesday my bank has assured me they will go full out with the dispute.

My husband ordered a ring for me and i was curious as to how long it takes for you to process the order and ship it My husband ordered a ring for me and i was curious as to how long it takes for you to process the order and ship it

Hi there, i bought a ring for my husband for his birthday in november. he absolutely loved the ring. he tried the ring on and its too big. Hi there, i bought a ring for my husband for his birthday in november. he absolutely loved the ring. he tried the ring on and its too big.

I want to order the eternity round white sapphire engagement ring but some of the reviews say it turns colors I want to order the eternity round white sapphire engagement ring but some of the reviews say it turns colors

Good day, i sent an e-mail regarding a return on a gorgeous ring i purchased which is too large for my hand and i have not gotten a response. Good day, i sent an e-mail regarding a return on a gorgeous ring i purchased which is too large for my hand and i have not gotten a response.

I was ready to place an order, but then i read the comments. i've never seen a company with so many negative reviews. now i'm afraid to order.

How do i get a refund

Can’t see your question? Ask to get answers from the Italo Jewelry staff and other customers.

If my rings are not here by monday not later than next wednesday my bank has assured me they will go full out with the dispute.

Hi there, i bought a ring for my husband for his birthday in november. he absolutely loved the ring. he tried the ring on and its too big.