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ISSUU Questions & Answers

78 reviews
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Here’s what consumers have asked with answers from ISSUU staff and previous consumers.

8 questions answered
13% answered in 1 day
Question:

Question:

I cannot find the user name or password for the account i inherited at work. and so can't get to the dashboard. of course you can't talk to a human.

Question:

My account is not linked correctly...all my publications are missing

Answer:

Hello, we were unable to find a ticket in our queue based on your name. Can you please write into us at support@issuu.com so we can take a closer look at the issue? Thanks!

By Issuu I.,
Question:

How long does it take for you to answer an open ticket regarding billing refund?

Answer:

I got an answer from the company in less than 24 hours and they said a full refund is going to be made within 7 - 10 business days in my account.

By Tadeu B.
Question:

No one gets back from customer service. tickets can't be created - when i input info & hit submit it just whirls round and never completes submission.

Question:

When i go to "embed on website" feature, it just sends me back to the publications page and does not create an embed code. no one at customer service

Answer:

Customer service does not exist at ISSUU. Only drop down screens that never answer your question.

By Scott F.
Question:

How are you able to commit fraud against so many people and still manage to stay in business. on feb.27,2019 your company stole $420.00 from me

Question:

When can i expect a response from issuu? i emailed them yesterday. you have to email to communicate. i need assistance quickly.

Answer:

Customer service does not exist at ISSUU. Only drop down screens that never answer your question.

By Scott F.
Question:

Why don't you respond to your customers?

Answer:

Hi Kim, I'm sorry if we haven't answered your question if you submitted a ticket to our queue. Happy to look into it if you can give us more detail including your user name. I can not find a recent ticket by searching just your first name and last initial.

By Issuu I.,
Question:

How can i go about getting a bank test for my class in biology

Can’t see your question? Ask to get answers from the ISSUU staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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