InboxDollars Questions & Answers

Hi Jamie! If you are successfully completing surveys on Peanut Labs link from your InboxDollars account click the "transaction" link on your survey page and view your surveys taken. Select the survey shown and if it shows completed and there is no credit you can use the "report issue" link and Peanut Labs will review. You can also contact LiveChat for assistance as well - the link is in the Support Center.

Dear Lynette, You can access the Billy Spin and Win from the Survey page. If you have a bar that states "You have # Spins" click that bar to access the wheel. http://www.inboxdollars.com/surveys

All members located outside of the US are offered payment via Check mailed to the address listed on the account. We have more information here: http://support.inboxdollars.com/hc/en-us/articles/209741303-NON-US-Members-Payments

Dear Margaret, If you have any issues watching a video make sure you have the latest version of JavaScript and Adobe Flash Player on your browser. Also make sure you have ADBLOCK turned off as the videos will not display and/or play if you have AdBlocker enabled.

Hi Jordan, You are correct that the company that provided those cards ended their program back in June 2015 and we have full information in our Support Center that helps explain. If you had a card you would have received an email with that information as well. InboxDollars now has 3 ways to request payment and that is via Check, new Prepaid Visa Cards and eCards (Merchant Store Cards). Contact our LiveChat agents 24/7 if you need additional information or check the Support Center for full details.

Hi Marie! It may be that if you had not been on the account for a period of 6 months the account was removed but our LIveChat agents can be contacted 24/7 and can review your information directly. Even if your account is no longer active you can always create a new one!

Hi Brenda! Sorry to hear you are having an issue but please note you can access our LiveChat agents 24/7 from the chat link located in the Support Center. If you are clicking on a PaidEmail and it is routing to a blank white page there could be a couple of things causing this with your browser. 1. Make sure you have popups enabled as the link in the PaidEmail is a link 2. If you are using 1 browser try another to see if that resolves the issue 3. Contact LiveChat and they can escalate your inquiry to have our Resolution team review and assist further.

Dear Cindi, I'm sorry to hear you are having an issue! In reading your note it appears you may be discussing another reward site similar to InboxDollars as our site does not have any "Carried Cash Credits" nor do we have a Screen Pop Up when requesting payments. Please check your account information with that other site as it could be a site with a similar name as ours and you will need to reach out to them directly for assistance. I do hope you get it resolved soon!

Hi Barbara! We have helpful information on this in our terms and in the Support Center. You may also contact our LiveChat agent 24/7 for assistance as well.

Hi Samantha! It may be best to inquiry with the LiveChat Agent who is available 24/7 to see the status on your check. You can log into your account and check your Payment History from the Earnings page. Make sure your account was not inactive at the time payment processing was to occur. If your account did go inactive you can reactivate it by following the LEARN MORE link at the tope of the account page. If the account was not inactive and the payment was processed on Feb 3rd and it's been more than 7-10 business days then it's best to contact LiveChat agent who can forward your inquiry to the accounting department. Sometimes there can be a delay depending on the US Postal Service delivery schedule, weather, etc. We can make sure though that you receive your payment but again, just contact a LiveChat agent for assistance. (the link is in the Support Center)