iHerb Questions & Answers

Here’s what consumers have asked with answers from iHerb staff and previous consumers.

82 questions answered

13% answered in 1 day

Question:

Do you have any shop in ksa Do you have any shop in ksa

Answer:

We do not have any any walk in stores, we are just an online retailer. We do ship regularly to the Kingdom of Saudi Arabia. We just ask that you check with your local customs office to see what products are available to be imported and what fees may apply.

By Michael L., Customer Response Team Member over a year old

Question:

What if i get a expired product What if i get a expired product

Answer:

If you get an expired product please let us know right away. We can refund you for the product.

By Michael L., Customer Response Team Member over a year old

Question:

If i order from usa to india do i have to pay customes duty If i order from usa to india do i have to pay customes duty

Answer:

Yes, you will most likely have to pay customs duty and or taxes to import your package into India. These taxes can be significant, so you may want to do some research with Indian Customs before placing your order.

By Michael L., Customer Response Team Member over a year old

Question:

Hi there, if i want to order from london uk, how long will it take for the product to get to me and how much do you charge?

Answer:

Usually if you use DHL shipping you should receive your order in 3 to 4 days barring any customs issues. Please review our shipping policy and customs acceptance before you finalize your order. We do our best to not ship items that may be stopped at customs but customs policies can change without notice from the inspecting country.

By Eric M. over a year old

Question:

I still have not received my parcel and it has been 4 weeks. the confirmation email sent from iherb has tracking info and when i clicked on the link it took me to fedex. i called fedex and they told me this was a scam. when i checked out at iherb i chose hermes express delibery. I still have not received my parcel and it has been 4 weeks. the confirmation email sent from iherb has tracking info and when i clicked on the link it took me to fedex. i called fedex and they told me this was a scam. when i checked out at iherb i chose hermes express delibery.

Answer:

Please contact iHerb customer service directly and they can help you with your order. The package could be held in customs or awaiting pick up due to a missed delivery or incorrect information.

By Eric M. over a year old

Question:

Hi, if i purchase nytro tech from iherb, do i have to pay any duty charges at the time of delivery. Hi, if i purchase nytro tech from iherb, do i have to pay any duty charges at the time of delivery.

Answer:

Be careful! It depends on which country you are living in, but iHerb.com certainly don't know how to handle international transactions.

By Jiro O. over a year old

Question:

Can u deliver to india at the same cost? Can u deliver to india at the same cost?

Answer:

Iherb is truely a Robb shop in india. Don't buy anything from them now onwards. For this order u r robbed just file a case against dhl and iherb too. Let's what happens then.

By vishal c. over a year old

Question:

I need to order a nitro tech protein, is it certified product if order? this is my first time with this site.. I need to order a nitro tech protein, is it certified product if order? this is my first time with this site..

Answer:

Hi. I wouldn't buy from them. You don't know what you are going to get. Find another more reliable company. Amela

By Amela A. over a year old

Question:

Is it possible to send one pack of reserveage nutrition, active ubiquinol coq10 to india delhi address Is it possible to send one pack of reserveage nutrition, active ubiquinol coq10 to india delhi address

Answer:

Yup, just check your country's import duty rate first.

By Abc X. over a year old

Question:

Is it safe to order online from saudi arabia? Is it safe to order online from saudi arabia?

Answer:

From my experience, yes, totally. If you're gonna order herbs/supplements, just make sure you get the SFDA approval form from their website and send it in before placing order.

By Abc X. over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

iHerb Questions & Answers

Do you have any shop in ksa Do you have any shop in ksa

What if i get a expired product What if i get a expired product

If i order from usa to india do i have to pay customes duty If i order from usa to india do i have to pay customes duty

Hi there, if i want to order from london uk, how long will it take for the product to get to me and how much do you charge? Hi there, if i want to order from london uk, how long will it take for the product to get to me and how much do you charge?

Hi, if i purchase nytro tech from iherb, do i have to pay any duty charges at the time of delivery. Hi, if i purchase nytro tech from iherb, do i have to pay any duty charges at the time of delivery.

Can u deliver to india at the same cost? Can u deliver to india at the same cost?

I need to order a nitro tech protein, is it certified product if order? this is my first time with this site.. I need to order a nitro tech protein, is it certified product if order? this is my first time with this site..

Is it possible to send one pack of reserveage nutrition, active ubiquinol coq10 to india delhi address Is it possible to send one pack of reserveage nutrition, active ubiquinol coq10 to india delhi address

Is it safe to order online from saudi arabia? Is it safe to order online from saudi arabia?

Can’t see your question? Ask to get answers from the iHerb staff and other customers.

Hi there, if i want to order from london uk, how long will it take for the product to get to me and how much do you charge?