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Here’s what consumers have asked with answers from iHerb staff and previous consumers.
You are welcome to return any product within 60 days of being purchased and you will receive a full refund of the price you paid for the product.
Thank you for your inquiry. DHL does not add customs charges to any package. It is actually the country's customs department that charges these extra fees. Each country has different rules and regulations in regards to their additional fees. If you let me know what country you would be having your package delivered to I can give you a better idea of what to expect.
Indian Customs do require you to pay customs fees and taxes which can be pretty high. Since laws change so quickly with customs, it would be a good idea to check with customs to see the latest requirements and fees. Most packages get delivered to India with in 5 to 7 business days.
Unfortunately, yes. There is a possibility that you may have to pay additional duties and taxes when you import your product into Mexico.
Well dont order from india. When the product will come to your door you will be surprised by the extra custom cost which is almost the price of your product. It happened with me i am from gujarat and i found out later that it happened with many others
Fake every discount is fake. Shippment cost is fake. People working there are cheaters
Yes you will be charged extra, they dont make it clear when you place an order, but I was asked to pay an extra £15 sterling before they would deliver my goods to my home, so I refused and am waiting a refund of my order which they now tell me will take up to 6 months, not a good company to deal with, buy from home if I were you, I will not purchase from america again.
Yes, we have a lot of satisfied customers from the UK who have been ordering from us for many years. The only concern is the customs fees that are charged on the order. Unfortunately some customers are surprised about these fees or the value of the additional fees that get assessed.
Dear Valued Customer, We understand your concern but many of those reviews are done by competitors, fraud customers, and people that aren't telling the entire story. We are the worlds largest retailer of health products and we have millions of customers who choose to shop with us every month. We wouldn't have lasted 24 years, it was just our anniversary, if we didn't offer an amazing service which satisfied our customers. We hope you have decided to give us a change and wish you all the best!
I completely understand your concern as well. IHerb is a US company who sends it products all over the world. Unfortunately some customers are not familiar with International Shipping and they get surprised when their customs office asks them to pay import duties and taxes. These fees are completely out of iHerb's control and we do not profit from them. Also, we have different shipping methods, some that are express and are quick to deliver but cost more money and others that are more reasonably priced, but take longer to be delivered. If you would like to give me the destination country I gave give more specific information about the shipping methods and delivery times available to you to help you make an informed decision.
