II'd me not responding to my emails about deleting my account and I don't no longer have access to the phone I signed up with

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ID.me Questions & Answers

asked by David B. on 7/23/21

2 Answers

Get answers from the ID.me staff and other customers.

Jessica D. [ID.me Rep] · Answer 1 · 2022-03-04T08:03Z

Jessica D. [ID.me Rep]

on 3/4/22

Hello! We are happy to help. Please send an email to sj.support@id.me for assistance.

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Melvin L. · Answer 2 · 2022-08-23T04:43Z

Melvin L.

on 8/23/22

If you enabled authenticator, you should have your secret key so you can recover the account

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