Hulu has a rating of 1.9 stars from 1,399 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hulu most frequently mention customer service, credit card, and free trial problems. Hulu ranks 228th among Streaming Movies sites.
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Hulu offers a diverse selection of TV shows, movies, and original content at an affordable price. I appreciate the ability to customize my viewing experience with add-ons like live TV and premium channels. The streaming quality is generally good, although I've experienced occasional buffering issues during peak hours. Overall, Hulu is a solid option for streaming entertainment.
It slows down like you are in time out. It's been doing this for over a week. I guess they got the money but don't want to give the service.
It slows down like you are in time out. It's been doing this for over a week. I guess they got the money but don't want to give the service.
You can not pay for any of the bundles with a gift card.
Not the Hulu/Disney or the Hulu/Disney/ESPN bundles!
They don't state this anywhere in their ads or on the gift card itself.
If you owe Hulu money and someone tries to help you out, you can't use the gift card to clear or reduce the amount owed.
Seams like they are doing anything they can to get your credit card and personal information.
Watch yourself.
Channel will not change to new channel, keeps going back to original channel. Called and was disconnected 5 times and no call back. Finally talked to someone and hardly spoke english and had no idea what he was doing. Still having the issue and I really dont want to spend my whole day off trying to fix the problem. If it continues I will cancel.
We never signed up for Hulu. But they charged our credit card. First month 2$. Second month, 9.95. I called Customer Service, and they had NO RECORD of our account. Told me it is up to us to contact VISA and dispute the charges.
Dystopia, trashy, misinformed. How can you allow such ads to be aired? Gaza is a cemetery right now!
Purchased Hulu live to avoid getting cable. I watch maybe 4 channels on live and some movies here and there. Just noticed, one of my live channels is now only available as an "add on". An extra $8 a month on top of the $74.99 I already pay. Nah. I will go with Philo for a 3rd if the price. Sorry Hulu. I paid your fees for 3 years now. No longer.
I was excited to watch the new "Shogun" series that Hulu had so I signed up for a 30 day trial (Ad-free option) at the end of February. Was able to watch the first episode without issue but when trying to watch the second one I started getting a RUNUNK13 error with a prompt to either reload or watch something else. Tried reloading, got the same error. So I figured I would try watching "The Rookie". Same thing happened, I was able to watch the first episode but once again trying to watch any other episodes result in the RUNUNK13 error. Fast forward to tonight, got home from work, wanted to try and see the previous Shogun episode and the new one that was released tonight and lo and behold my old pal RUNUNK13 Error shows up.
I canceled the free trial. No option to give an exact reason for canceling on Hulu's website so instead I decided I would vent my displeasure here so someone else does not waste time with this janky streaming service.
Tip for consumers:
Would have been nice if there was a link in the error message for ways to contact tech support to see if there was a way to resolve the constant errors. For a streaming service to simply tell a customer to "reload page or watch something else" due to errors on their webpage is unacceptable
I originally subscribed to hulu in Oct of 2022. Cost has gone up 20 buck in a year with no explanation. There is nothing new and exciting, and their live stream sucks $#*!. I dropped my plan down to basic on 11/5/23 and now I can barely start anything without their cute little error code popping up. Funny none of my other streaming services do thus and VERY funny it's happening now, for the first time, after telling them to shove that $85 a month bill.
0 stars but they made me throw them one. They are worse than cable. Can somebody please tell them they are not the only streaming platform? Apparently they didn't get the memo.
Products used:
Hulu premium with live.
Hulu kicked me out over 40 times during the Super Bowl! Horrible! I pay a lot of money for Hulu and they can't have the act together for the Super Bowl!
Products used:
Hulu with Live
I hate that when you search for a movie or show and it says it's on hulu but when you go to hulu and search for the show it wants you purchase another service i. E. Disney, Stars, ESPN, MMM etc. If it's not on hulu then don't say that it is. Almost every movie I've wanted to watch on hulu is not on hulu.
Not a bad service, but I travel a lot and if I haven't logged in on my home network for 2-3 weeks, they block my access. Can't watch anything until you call them, they verify it's you and then the let you watch. Truly annoying that you pay for a streaming service that blocks your service if you are streaming from vacation. The good news I've always received quick service, but annoying that when I visit family or take a road trip with my camper I turn on my TV and it's blocked. Something to consider if you travel a lot.
Tip for consumers:
If you travel a lot might be difficult to use service
Products used:
Streaming service
Hulu is a fantastic streaming service with a diverse range of content, including current TV shows, classic movies, and original programming. The ability to watch new episodes of my favorite shows shortly after they air is a major plus. The ad-supported tier offers great value, although I wish there were fewer commercials during playback
We enjoy binge watching our favorite programs on Hulu, but as of just a couple weeks ago, Hulu stopped automatically playing the next episode. Now you have to manually tell it to play the next episode. They also removed the toggle in settings that tells it to play the next episode.
Hulu was slipping in our opinion, with available programming, but Hulu officially sux now. It's no fun to have to manually play each episode. And if you don't play it quickly, it boots you out.
We're probably going to delete Hulu. I've seen where people have canceled Hulu, but Hulu continues to bill you. Well, we use a bank card, and can block recurring charges, or just shut the card off. Problem solved, Hulu gone! Lol!
For such a large company, Hulu seriously lacks in customer service. I got paid one day later than payment was due and they suspended the account. When I called to let them know they can take money next day, there was absolutely nothing they would do. When asked to speak with a supervisor, I was told I would have to wait 15 minutes or longer before I could. I was astonished at the way they treat long time customers. This was a first and had never happened before. Complete disappointment.
Products used:
Streaming service
Maybe someone can tell me why do have to go to the back page to find black movies on hulu?
Why isn't Chevalier on the front page of hulu with the new releases. I had to go to the black section to find this movie cause hulu doesn't advertise black movies. Also why did hulu put the homosexual section in the black story folder? Oh all $#*!s are faggots to y'all huh so put it black folder section right? $#*! hulu I get your message loud and clear.
Picture freezes 4-6 times per hour, live TV is a joke, trying to add or delete channels to favorites is so complicated even Hulu can't tell you how to do it. Sometimes programs play with no video, no audio or both. Incredibly poor interface for a company that all it does is interface with users' TV.
A total joke.
There is decent program selection but If you have children there are very inappropriate commercials for children to watch. Would not recommend
The "choose your own" ads come in at top volume, 10x louder than the programming, and they ALWAYS freeze the app, especially the Jameson ads. In Googling the issue, I found a Reddit thread from over 100 days ago full of people with the SAME issue with a Jameson ad. Hulu was supposedly aware of it and fixing it but it obviously hasn't happened. There's a Carnival cruise ad and Apple Pay ad that do the same. The app also constantly boots me out, 4-6 times per hour, it's impossible to get through one episode of a tv show. I can't find a good way to give them direct feedback but I'm sure they don't care. And it's not, as they suggest, my internet speed or connection. I've tried clearing the cache and data and it helped briefly.
Products used:
Hulu with ads plus Starz and Showtime add-ons.
YOU HAVE THE SHOW BUT NOT THE MOVIE?!?!?! AND YOU WANT ME TO PAY A HIGHER SUBSCRIPTION PRICE TO WATCH THE MOVIE?!?! GET THE $#*!ING MOVIE YOU DUMB $#*!ES!
Tip for consumers:
overpriced junk
Buyer beware. Total scam to sign up for Hulu -no ads! Find out later that it only applies to original Hulu shows. All other content has ads. So for the extra upgrade of 15/month, you get practically NOTHING. Tried contacting them multiple times to no avail. Long waits on "live" chat. No response or resolution provided.
Signed up for Hulu last week, dropped YouTube TV. I run it through my apple TV set up on my home tv = at least I did - for the first week it was pretty good occasionally would get a channel saying they could not connect - and they were working on it - but most channels worked most of the time.
-I got an email telling me I needed to set my home area. I thought thats weird - i did that on sign up - but I went ahead and did that. Then all of a sudden, on some channels - it would not connect and gave me error messages - that indicated it was an internet connection problem - Thats Bull$#*!, netflix, prime, everything else runs just fine - got messages directing me to help page with a link - help would open for about 2 seconds - then say it was unavailable. More and more channels became unavailable over the next 2 or 3 days. Now - no connectivity - all I get is a message saying they are working on it - been that way for 2 days - no channels available. So I'm cancelling them after 1 week - a waste of 50 bucks
Products used:
hulu
Keeps doing this all the time don't think its a good buy,don't know what I could do.i keep trying to restart but doesn't help
Hulu offers no ad service, and while I understand I'm seeing these on Hulu live based on network ownership, I don't understand why I'm seeing A LOT of ads during movies when I'm paying for no ads. Hulu is taking customers money for a service they are not providing as well as making money from Advertisers who are placing ads on the Hulu platform. This isn't right and I see why the reviews have low rating.
I object to adverts that say Black Lives Matter! My life matters and so do all people of different colours religion etc how disrespectful to be preached by HULU on whos life are more important STAY OUT OF POLITICS; your add is racist; - the meaning of Racist; a person who shows or feels discrimination or prejudice against people of other races, or who believes that a particular race is superior to another. ALL LIVES MATTER
If I'm paying a monthly fee for their service, I believe the commercials should be at a far greater minimum than they are. My daughter and I are trying to watch the Prince Harry and Meghan story, and the amount of commercials in it is a crazy amount. But they want to make more money, I get that. What I can't forgive is when they cut to the damn things in the very middle of sentences! Their a major frican streaming service, you would think they'd learn proper timing! My 14 year old son who makes movies could do a better job! This is why I don't watch movies on Hulu.
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