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Hoveround Questions & Answers

501 reviews
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Here’s what consumers have asked with answers from Hoveround staff and previous consumers.

11 questions answered
36% answered in 1 day
Question:

I called for repair service 7-13. rear wheels are making horrible loud squeeling noises. my doctor verfication is in order for this year. chair is 2 yrs. old. claim was opened and i was told that when insurance approval clears, medicare, they will send out the wheels. i stated and who will install them? answer from hr. don't you have a friend or husband who can do that? i am in a wheelchair and have been for 12 years, 74 and my husband is handicapped. i thought service was covered by my insurance and we were not expected to repair our own wheelchairs. i can't believe this!

Answer:

Had a similar problem when I needed my batteries changed. Hoveround dispatch sucks big time. Their field servicer are great. When you order the wheels tell them of your situation and INSIST a repairman come out. Might cost for the visit.

By Ernie G.
Question:

How does the process of

Question:

Oh my. what wouldn't i like to know?

Question:

Replaced new batteries in hoover round that was given but still won't run. what's my next move and what kind of expensive items am i fcing

Question:

I am a veteran with 40% disability. i am going to have surgery may 31 on my legs. between medicare and the va what do you think my cost would be?

Question:

I did a review about hoveround mobility chair i recently received , i was told i would get an email when it goes live, it's been well past the 48

Question:

I just called & gave all the information for a new powerchair. then i found all these very poor reviews.no i'm very worried

Question:

To hoveround staff-you took money from my credit card 3 weeks ago today 12/4 for batteries and have yet to hear from you. what's taking so long?

Question:

I bought a used one and due to my copd and oxygen use i,m leery of taking it outside. how can i truly know if it,s fully charged?

Question:

How come your batteries never last anymore. my wife first got your chair in 2005 and it last very well for 7 years. then she received your new chair mpv5 and the batteries are absolute junk. they never last they have had to be replaced 3 times which takes you weeks to come out and replace. i am going to use our fsa to buy a brand new chair from someone not hoveround. also i promise i am not the only customer you will lose. it's just a given with shoddy materials and awful customer service. i complained and asked about the batteries not lasting and the man on the phone just replied in a non empathic way that batteries sometimes are bad. yeah several times. you lost us. thanks for the time we had but now i must dump you.

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Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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