Hoteling Questions & Answers

Here’s what consumers have asked with answers from Hoteling staff and previous consumers.

38 questions answered

32% answered in 1 day

Question:

Sono pasati 7 giorni dalla cancelazrione e non ho ricevuto soldi. siete trufatori? Sono pasati 7 giorni dalla cancelazrione e non ho ricevuto soldi. siete trufatori?

Answer:

Hi! I have booked and payed a hotel through hoteling.com and wonder how it will be when the company has gone bankrupt? Or is everything fine with my booking? I have contacted the hotel and they say that my booking is cancelled and the payed is charging in my credit card. You have to get my money back as soon as possible. I want to call you because I need an explain about it. I send many mails and I didn´t receive any answer.

By Ernesto D. over a year old

Question:

Hi hoteling, when i went to "http://www.hoteling.com/managemybookings" website and click on "view my document" but it told me "document not found". what happened? Hi hoteling, when i went to "http://www.hoteling.com/managemybookings" website and click on "view my document" but it told me "document not found". what happened?

Answer:

Hi I am having the same problem, i am starting to worry as i have emailed them with no response.

By leah c. over a year old

Question:

Bonjour, pourquoi je n ai toujours pas reçu de confirmation? pourtant j ai tout payé. Bonjour, pourquoi je n ai toujours pas reçu de confirmation? pourtant j ai tout payé.

Answer:

Bonjour El. K, je suis dans le même cas que toi, et impossible de trouver un numéro de téléphone pour les contacter. Tu as des nouvelles?

By Claire R. over a year old

Question:

I want to reserve a room for 2 nights in reno, nv but am scared because i have never heard of or used this website. just want to make sure you guys are legit and i am make the right decision.. I want to reserve a room for 2 nights in reno, nv but am scared because i have never heard of or used this website. just want to make sure you guys are legit and i am make the right decision..

Answer:

Use Hotels.com or contact hotel/casinos directly to see if there are any great deals.

By R C. over a year old

Question:

Hi hoteling.com, i have made a booking through trivago for novotel al barsha, dubai. the dates i input to trivago have changed when i was directed to hoteling.com. the booking is now for a date that i am not in dubai, but the money has been taken form my account. please can you change the booking date if i provide you with the correct details? i've spoken with the hotel direct and they need confirmation form hoteling.com before they can change the reservation. many thanks. michael. Hi hoteling.com, i have made a booking through trivago for novotel al barsha, dubai. the dates i input to trivago have changed when i was directed to hoteling.com. the booking is now for a date that i am not in dubai, but the money has been taken form my account. please can you change the booking date if i provide you with the correct details? i've spoken with the hotel direct and they need confirmation form hoteling.com before they can change the reservation. many thanks. michael.

Answer:

I had a similar experience with them. I added 2 adults, and one kid when I was booking my hotel, but they reserved only for one adult and one kid. And they was one stupid rule of not making any changes before 7 days. They totally spoiled our vacation. When other compettiors are ready to change the bookings 48 hrs before why do these people need 7 days. Thats terrible. I suggest not to go with Hoteling ever again.

By Sireesh R. over a year old

Question:

Dear hoteling, i have attempted to make a booking on your website. first attempt - payment via mastercard - "3rd party failure" second attempt - payment via mastercard - "3rd party failure" final attempt - payement via mastercard debit - "error" bank - held all 3 payments, couldn do anything unless the merchant (hoteling) released the payment me - having failed all attempts in booking, not receiving any confirmation mail and having my money held isnt a very nice feeling. worst thing is, there isn't a contact number that i can find, or somewhere that i can immediately connect to. no wonder everybody is question the legitimacy of this online booking agency. kindly contact me thank you. Dear hoteling, i have attempted to make a booking on your website. first attempt - payment via mastercard - "3rd party failure" second attempt - payment via mastercard - "3rd party failure" final attempt - payement via mastercard debit - "error" bank - held all 3 payments, couldn do anything unless the merchant (hoteling) released the payment me - having failed all attempts in booking, not receiving any confirmation mail and having my money held isnt a very nice feeling. worst thing is, there isn't a contact number that i can find, or somewhere that i can immediately connect to. no wonder everybody is question the legitimacy of this online booking agency. kindly contact me thank you.

Answer:

I had the exact same thing happen. If it gets resolved please let me know what you did! So mad. Especially right before Christmas

By Larissa F. over a year old

Question:

Why was i charged but the hotel didn't get paid. then i had to pay the hotel. Why was i charged but the hotel didn't get paid. then i had to pay the hotel.

Answer:

Hello Candyce, I've just responded on your private message. I've already passed your case to relevant team who'll investigate the issue and contact you back. I'm really sorry for any inconvenience caused. Kind regards, Paula The Hoteling Team

By Hoteling T., over a year old

Question:

I'm from malaysia. i booked a hotel room thru hoteling.com after logging in trivago.com. i chosed hoteling.com since it provided the cheapest price. umi kalsom din check in date 24-25dec2015 double chalet superior rm277.07 they deducted rm277.07 immediately from my visa card. however unlike other website, they didn't send any email confirmation even though they have deducted the amount of money from my card. emailed the customer service. at 1st they responded and say they will get back to me. that was on the 3rd november. emailed them again yesterday, but so far there's no response from hoteling.com. i called the hotel just now but, they said they didn't receive any reservation from hoteling.com. is there any customer service number that i can call from malaysia. hoteling.com totally sucks big time. I'm from malaysia. i booked a hotel room thru hoteling.com after logging in trivago.com. i chosed hoteling.com since it provided the cheapest price. umi kalsom din check in date 24-25dec2015 double chalet superior rm277.07 they deducted rm277.07 immediately from my visa card. however unlike other website, they didn't send any email confirmation even though they have deducted the amount of money from my card. emailed the customer service. at 1st they responded and say they will get back to me. that was on the 3rd november. emailed them again yesterday, but so far there's no response from hoteling.com. i called the hotel just now but, they said they didn't receive any reservation from hoteling.com. is there any customer service number that i can call from malaysia. hoteling.com totally sucks big time.

Answer:

Hello, I'm sorry to hear that you feel this way. I cannot find your booking in our system with the details you've provided here. Please contact us in private message and send your email address used in the time of booking and I; ll try to do my best to assist you. I'd advise you to delete your personal details from public view because of security reasons. Many thanks, Paula The Hoteling Team

By Hoteling T., over a year old

Question:

I booked, but had to change something so the instructions say easiest way to do that is to cancel and rebook so i did that and was charged 20%. so i rebook and never received a confirmation. please help. I booked, but had to change something so the instructions say easiest way to do that is to cancel and rebook so i did that and was charged 20%. so i rebook and never received a confirmation. please help.

Answer:

Hello Richard, Sometimes it may take up to 3 days to receive confirmation email. Please contact me via private message here and send me your booking ref or email address, so I'll take a look into this for you. Kind regards, Paula The Hoteling Team

By Hoteling T., over a year old

Question:

I have made a reservation and paid in full, got email from you guys back with confirmation booking number, but, when i called hotel to confirm reservation they didn't find me in the system, how long will it take if any for them to have all of my info, i'm very concerned due to all negative reviews I have made a reservation and paid in full, got email from you guys back with confirmation booking number, but, when i called hotel to confirm reservation they didn't find me in the system, how long will it take if any for them to have all of my info, i'm very concerned due to all negative reviews

Answer:

Hello Maribel, Thank you for being in touch. We're sending the booking conformation to hotel straight after your payment is done, however it may take up to few days to confirm all details. If you'll send me your booking reference in private message, I can check that for you. Kind regards, Paula The Hoteling Team

By Hoteling T., over a year old

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Hoteling Questions & Answers

Sono pasati 7 giorni dalla cancelazrione e non ho ricevuto soldi. siete trufatori? Sono pasati 7 giorni dalla cancelazrione e non ho ricevuto soldi. siete trufatori?

Bonjour, pourquoi je n ai toujours pas reçu de confirmation? pourtant j ai tout payé. Bonjour, pourquoi je n ai toujours pas reçu de confirmation? pourtant j ai tout payé.

Why was i charged but the hotel didn't get paid. then i had to pay the hotel. Why was i charged but the hotel didn't get paid. then i had to pay the hotel.

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