asked byon 11/13/18
We have a Post-selling policy that allows us to refund for alterations (depending on the problem and garment involved) and also, if there is any production problem, we can make a second shipping of the product. Due to the fact that every product is 100% individually custom-tailored and handcrafted just for you, we do not refund the total amount of the order in any case. This is standard practice for custom-tailored products as there is no resale value.
Check our perfect fit guarantee here: https://www.hockerty.com/en-us/info/perfect-fit/
Ref. Number 141826219
Written the 14th January
Order made the 4th December
Dear mister Jonathan Blasco
Let's resume my experience in hockerty
41 days I am waiting my order
First you sent it to a wrong address
Then the 19th of december you wrote me that a new order will be created and I would get the order in maximum 15 days that means around the 4th January
The 3rd January you wrote me that the order hasn't been prepared yet and it would take more 10 days before being sent
I said for the last time: ok...
But now that last delay hasn't been respected like the two previous ones, it has been 41 days I am waiting and I am tired of that situation
None delay has been respected and therefore I do have the right to claim a refund
Waiting for a quick answer
It starts to be not nice...
I think i am a cool guest. I have allowed you to postpone my order three times. I told you: ok, take your time but the most important for me is that the order will be in right measures and in a good quality
I am even not sure I will get it in good conditions according to the reviews I have read. But when I see how serious your company is about the timeframe, I start to be very sceptical
I have not much money. I can afford myself buying something for myself once in a couple of years
If honestly you think you can't send me my order in a respectful timeframe and in a good measurements and shape... so let me know and let's proceed to the delete of the order.
I am ready to give you a last chance but are you sure you can make it all that right?
I'm ready to leave a last chance. I will delete that review the day (very soon) I will get my order in good measurements and a good shape
Believe me I would like to leave a good review. But you dont seem to want it