I received my order more quickly than I anticipated. The three-piece suit did require some alterations and the process to file a claim to work with support through the alteration process was quick and easy. The customer support representative I worked with was very helpful and responsive. The original turnaround time for Hockey to do the alterations in house was pushing right against when I needed the suit for my wedding. When I communicated that to the representative assisting me, he was quick to come up with another solution that better met my needs. I would purchase a suit from Hockerty again just based on the great pre-sales support I received from Jonathan and the team.