HerRoom Questions & Answers

Hello - Sitejabber here is not giving me your name or your order number. If you are seeing your order delivery date moving out, it is simply because the manufacturer is doing this to us. Even though COVID is in our rear-view mirrors, the distribution channels have not been fully restored. I hope this answers your question. Thank you for stopping by and shopping at www.HerRoom.com / www.HisRoom.com. Sincerely, Jacqueline Wells, Client Services

Hello Linda - Please refer to the tracking information we provided you in an email the day your order shipped. Here is the link: https://webtrack.dhlglobalmail.com/orders/33872208227940221/details/420347489374810912400708731804 It states your estimated delivery is this Thursday. I hope this answers your question. Kind Regards, Wilma Customer Service Manager

Hello Anne - Welcome back to HerRoom! Thank you for your email. We would need your email, order number name or something to look up your order. Alternatively, you can log into your My Account and see your order status. I hope this answers your question. Kind Regards, Wilma Customer Service Manager

Hello Beverly - Welcome back to HerRoom! Thank you for your email. Unfortunately, we need an order number to address your question, or a full name and email address. Thank you. Kind Regards, Wilma Customer Service Manager

Hello Jinnie - Welcome back to HerRoom! Thank you for your email. Our system is incapable of charging a customer twice. There is first an authorization for the amount, and then ultimately a charge for the item. I hope this answers your question. Kind Regards, Wilma Customer Service Manager

Hello, Based on the tracking, your order is in transit to you now with an estimated delivery date of Dec 7,2021. Our records show that you were sent tracking information via email, and I have copied the link below for your convenience. I hope this answers your question. Thank you for stopping by and shopping at www.HerRoom.com / www.HisRoom.com. TRACKING LINK: http://webtrack.dhlglobalmail.com/?trackingnumber=1126202110535127 Kind Regards, An Customer Service

Hello Francis - Your order also shipped on the 11th and tracking shows it arrived on teh 17th. Please see the tracking: https://webtrack.dhlglobalmail.com/?trackingnumber=1111202114020014 I hope this answers your question. Thank you for stopping by and shopping at www.HerRoom.com / www.HisRoom.com. Kind Regards, Wilma Customer Service Manager

Hello! You can find our live chat link on our contact us page. When a chatter is available there is a live link to click and start the conversation. https://www.herroom.com/contact.aspx Kind regards, Abby Customer Service

Hello Sue - You do not need a password to return an item. We offer several links on the site you can click on to initiate your return. Here it is for your convenience: <https://www.herroom.com/returns-exchanges.aspx> Kind Regards, Wilma Customer Service Manager

Hello Janet - I'm afraid I don't understand your question. I think you are commenting on there being breast bulge. If so, move up a cup size from 38C to a 3 8D. I hope this answers your question.