I'm being charged twice for my order. How do I check on this? Order # 9981653

Thank you Jinnie Monroe

Question

HerRoom Questions & Answers

3,458 reviews

56 questions & answers

Ask a question See all questions

I'm being charged twice for my order. How do I check on this? Order # 9981653

Thank you Jinnie Monroe

asked by Jinnie M. on 5/24/22

1 Answer

Add your answer

Ask a question

Get answers from the HerRoom staff and other customers.

Wilma W. [HerRoom Rep] · Answer 1 · 2022-05-25T07:07Z

Wilma W. [HerRoom Rep]

on 5/25/22

Hello Jinnie -

Welcome back to HerRoom! Thank you for your email. Our system is incapable of charging a customer twice. There is first an authorization for the amount, and then ultimately a charge for the item. I hope this answers your question.

Kind Regards,
Wilma
Customer Service Manager

Helpful (0)

HerRoom Questions & Answers

I'm being charged twice for my order. How do I check on this? Order # 9981653 Thank you Jinnie Monroe