HerRoom Questions & Answers

Hello - I do not know your order number, but if your order qualifies and has not exceeded 30 days, you initiate you return online. Here is the link: https://www.herroom.com/returns-exchanges.aspx I hope this answers your question. Thank you for stopping by and shopping at www.HerRoom.com/ www.HisRoom.com. Sincerely, Jacqueline

Hello - In every package we ship, there is return information. On every site page, in the footer, there is return information as well. We are sorry you did not find any of this. Please click on this link to initiate your return assuming it falls within our return guidelines also stated on this page: https://www.herroom.com/returns-exchanges

Thank you for informing us about this. We are based in Texas, and the post you found is from the Illinois BBB regarding a small retail store of the same name. Our attorneys have reached out to the BBB and they have now taken down the misleadign and ffale post. We have been in business for 24 years and will continue to be into the future. Again, thank you for letting us know.

Hello Lunda - Your tracking shows your order as shipping on the 4th and arriving on the 8th. I hope this answers your question.

Hello - Sitejabber here is not giving me your name or your order number. If you are seeing your order delivery date moving out, it is simply because the manufacturer is doing this to us. Even though COVID is in our rear-view mirrors, the distribution channels have not been fully restored. I hope this answers your question. Thank you for stopping by and shopping at www.HerRoom.com / www.HisRoom.com. Sincerely, Jacqueline Wells, Client Services

Hello Linda - Please refer to the tracking information we provided you in an email the day your order shipped. Here is the link: https://webtrack.dhlglobalmail.com/orders/33872208227940221/details/420347489374810912400708731804 It states your estimated delivery is this Thursday. I hope this answers your question. Kind Regards, Wilma Customer Service Manager

Hello Anne - Welcome back to HerRoom! Thank you for your email. We would need your email, order number name or something to look up your order. Alternatively, you can log into your My Account and see your order status. I hope this answers your question. Kind Regards, Wilma Customer Service Manager

Hello Beverly - Welcome back to HerRoom! Thank you for your email. Unfortunately, we need an order number to address your question, or a full name and email address. Thank you. Kind Regards, Wilma Customer Service Manager

Hello Jinnie - Welcome back to HerRoom! Thank you for your email. Our system is incapable of charging a customer twice. There is first an authorization for the amount, and then ultimately a charge for the item. I hope this answers your question. Kind Regards, Wilma Customer Service Manager

Hello, Based on the tracking, your order is in transit to you now with an estimated delivery date of Dec 7,2021. Our records show that you were sent tracking information via email, and I have copied the link below for your convenience. I hope this answers your question. Thank you for stopping by and shopping at www.HerRoom.com / www.HisRoom.com. TRACKING LINK: http://webtrack.dhlglobalmail.com/?trackingnumber=1126202110535127 Kind Regards, An Customer Service