HerRoom Questions & Answers

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Here’s what consumers have asked with answers from HerRoom staff and previous consumers.

30 questions answered
20% answered in 1 day
Question:

I ordered an item on friday 15th of may order number 4758885 it says my order has been processed but not shipped, i paid for expediated delivery can you please tell me when i should get it

Answer:

This company is ridiculous. I ask that you look at their response to my review in which I honestly described my experience with them. That Wilma person came back and accused me of lying and told me to shop elsewhere, which of course is no problem because I would never shop at Herroom again! Awful!

By Julie M.
See more answers (3)
Question:

I want to return my items, no one is getting back to me. very frustrating, pleas e contact me.

Answer:

Hello - I do not know your order number, but if your order qualifies and has not exceeded 30 days, you initiate you return online. Here is the link: https://www.herroom.com/returns-exchanges.aspx I hope this answers your question. Thank you for stopping by and shopping at www.HerRoom.com/ www.HisRoom.com. Sincerely, Jacqueline

By Wilma W., HerRoom Representative
See more answers (2)
Question:

Answer:

Hello Carol - Welcome back to HerRoom! Thank you for your email. Your tracking shows your package as delivered to you just one hour after you reached out to us. I hope this answers your question.

By Wilma W., HerRoom Representative
Question:

The last update on my package was september 5th. i fear it's lost, how can i locate my package?

Answer:

Hello Carol - You entered this question twice. Your package was delivered to you about one hour after you sent this inquiry. I hope this answers your question.

By Wilma W., HerRoom Representative
Question:

When will order 2000264674 be delivered to 6004 roland avenue, baltimore, md 21210?

Answer:

Hello Cordelia - We provided tracking information on our shipment notification to you. Tracking shows it will be arriving on 7-10-24. I hope this answers your question. Kind Regards, Wilma Customer Service Manager

By Wilma W., HerRoom Representative
Question:

Order no: 2000254236 - paid extra for 2 business days shipping. why is it taking almost a week? please refund this extra shipping cost to me.

Answer:

Hello Michelle - Welcome back to HerRoom! Thank you for your email. You placed your order after our noon deadline to ship an expedited order on Friday May 31st. As stated in our shipping information we ship only on business days. So, your order was shipped on Monday June 3rd. And is scheduled to show up Wednesday, June 5th which is FEDEX 2nd day. I hope this answers your question. Please let me know if you have any additional questions; I'm happy to help! Thank you for stopping by and shopping at www.HerRoom.com / www.HisRoom.com. Sincerely, Jacqueline Wells, Client Services

By Wilma W., HerRoom Representative
Question:

Answer:

Hello Paul - Welcome back to HerRoom! Thank you for your email. You have submitted this question through a site not connected to our company. I wish to help you, but need your order number and email address to look up your order. Can you please communicate with me through my email address at jackie@herroom.com? This will speed up a response to you. Thank you for stopping by and shopping at www.HerRoom.com / www.HisRoom.com. Sincerely, Jacqueline Wells, Client Services

By Wilma W., HerRoom Representative
Question:

How do i return my bras none of them fit?

Answer:

Hello - In every package we ship, there is return information. On every site page, in the footer, there is return information as well. We are sorry you did not find any of this. Please click on this link to initiate your return assuming it falls within our return guidelines also stated on this page: https://www.herroom.com/returns-exchanges

By Wilma W., HerRoom Representative
Question:

The better business bureau says that this company does not exist anymore. is this true or not?

Answer:

Thank you for informing us about this. We are based in Texas, and the post you found is from the Illinois BBB regarding a small retail store of the same name. Our attorneys have reached out to the BBB and they have now taken down the misleadign and ffale post. We have been in business for 24 years and will continue to be into the future. Again, thank you for letting us know.

By Wilma W., HerRoom Representative
Question:

Answer:

Hello Lunda - Your tracking shows your order as shipping on the 4th and arriving on the 8th. I hope this answers your question.

By Wilma W., HerRoom Representative

Can’t see your question? Ask to get answers from the HerRoom staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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