Here’s what consumers have asked with answers from HerRoom staff and previous consumers.
This company is ridiculous. I ask that you look at their response to my review in which I honestly described my experience with them. That Wilma person came back and accused me of lying and told me to shop elsewhere, which of course is no problem because I would never shop at Herroom again! Awful!
Hello - I do not know your order number, but if your order qualifies and has not exceeded 30 days, you initiate you return online. Here is the link: https://www.herroom.com/returns-exchanges.aspx I hope this answers your question. Thank you for stopping by and shopping at www.HerRoom.com/ www.HisRoom.com. Sincerely, Jacqueline
Hello Michelle - Welcome back to HerRoom! Thank you for your email. You placed your order after our noon deadline to ship an expedited order on Friday May 31st. As stated in our shipping information we ship only on business days. So, your order was shipped on Monday June 3rd. And is scheduled to show up Wednesday, June 5th which is FEDEX 2nd day. I hope this answers your question. Please let me know if you have any additional questions; I'm happy to help! Thank you for stopping by and shopping at www.HerRoom.com / www.HisRoom.com. Sincerely, Jacqueline Wells, Client Services
Hello Paul - Welcome back to HerRoom! Thank you for your email. You have submitted this question through a site not connected to our company. I wish to help you, but need your order number and email address to look up your order. Can you please communicate with me through my email address at jackie@herroom.com? This will speed up a response to you. Thank you for stopping by and shopping at www.HerRoom.com / www.HisRoom.com. Sincerely, Jacqueline Wells, Client Services
Hello - In every package we ship, there is return information. On every site page, in the footer, there is return information as well. We are sorry you did not find any of this. Please click on this link to initiate your return assuming it falls within our return guidelines also stated on this page: https://www.herroom.com/returns-exchanges
Thank you for informing us about this. We are based in Texas, and the post you found is from the Illinois BBB regarding a small retail store of the same name. Our attorneys have reached out to the BBB and they have now taken down the misleadign and ffale post. We have been in business for 24 years and will continue to be into the future. Again, thank you for letting us know.