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Hebeos Questions & Answers

4,989 reviews
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Here’s what consumers have asked with answers from Hebeos staff and previous consumers.

150 questions answered
12% answered in 1 day
Question:

Answer:

Hi all i can say is your not going to get anywhere with these jackasses!. I have also been conned by hebeos. They have no contact number because there lines would be ringing off the hook from disgusted customers who want there money back. They put prices reasonable because they are never going to deliver anything of any quality and you will never get to retutn. In this day and age how can this disgraceful Hebeos be not caught and prosected. Please if there is a judge reading this get 100's of customers justice. Good luck with your dress i wish we never came across this disgrace of a website.

By Ferzan H.
Question:

Does the shipping ever take longer than promised does it really take 3-8 days i'm nervous

Answer:

It takes months Avoid! This company & I received a customs invoice which they were expecting me to pay this is not stated anywhere

By Hayley H.
Question:

I am a size 12 uk and i am not sute what size to order ? thank you for your time

Answer:

Hi, here is our size chart. https://www.hebeos.com/size-chart.html You can choose custom size which allows you to use your measurements.

By HEBEOS S.,
Question:

Answer:

Hi, you can send an email to service@hebeos.com, our customer service will check your order for you

By HEBEOS S.,
Question:

Some of your reviews are terrible. how can i trust you with my granddaughters prom dress?

Answer:

Hi, you can check our reviews here HEBEOS Reviews: https://www.hebeos.com/review/gallery/ HEBEOS YouTube Channel: https://www.youtube.com/c/Hebeos HEBEOS Facebook Reviews: https://goo.gl/91Xbcs

By HEBEOS S.,
Question:

So i paid for rush, month later, no dress, no info. hebeos won't answer me,same info every time, " dress has shipped see local carrier".

Answer:

Hi, you can send an email to service@hebeos.com, our customer service will check your order for you

By HEBEOS S.,
Question:

So if i order the dress today exactly how long will it take it to arrive to my door?

Answer:

Hi, each item of us is made to order, currently it takes around 15 days to produce most of them and 3-8 days for shipping, which makes it around 3-4 weeks from the time you place the order to arrival.

By HEBEOS S.,
Question:

I have not received a confirmation email for my order

Answer:

Hi, you can send an email to service@hebeos.com, our customer service will check your order for you

By HEBEOS S.,
Question:

Hi do you guys actually read our specific notes we leave for you ?

Answer:

Yes, our tailors will make the dress according to your notes if you have

By HEBEOS S.,
Question:

I want to buy off the website but im worried its not legit

Answer:

It's legit but if it doesn't fit they won't let you return it!

By Lisa B.

Can’t see your question? Ask to get answers from the Hebeos staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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