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Hebeos Questions & Answers

4,989 reviews
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Here’s what consumers have asked with answers from Hebeos staff and previous consumers.

150 questions answered
12% answered in 1 day
Question:

If i ordered a dress on januarly 21st when may i expect to receive the dress?

Question:

Question:

How do i know the dress will be what i ordered?

Question:

Question:

Can you switch your shipping method once you place your order?

Answer:

I have been asking this also with no response. I have asked in emails with customer service and via the form on the customer service page.

By Jennifer C.
Question:

I need your shipping address please?

Answer:

I orderedy daughter dress march 25th her shipping date was April 8th plus paid extra still no dress

By Lakia F.
Question:

Not received my order numor email yet your touch the money out please tell me what is going on

Answer:

Hi Bev. Sorry for the issue. Since we recently received a large number of orders, our customer service are very busy these days. Our customer service will reply you ASAP. Or please send your email address through the message to us. You also can check your order status on this page. https://www.hebeos.com/sales/guest/form/

By HEBEOS S.,
Question:

I ordered a dress and got a message saying order is on hold with no explanation. i need to know if my dress has been ordered. i have emailed customer

Answer:

Hi Melissa. Sorry for the issue. Our customer service will reply you within 24 hours. In most instances, 'on hold' means your payment failed.

By HEBEOS S.,
Question:

Hi i want to know if my order went through

Answer:

Please log in your account to check the order status. If you don't have an account. Please check the order status on this page. https://www.hebeos.com/sales/guest/form/

By HEBEOS S.,
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Can’t see your question? Ask to get answers from the Hebeos staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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