Here’s what consumers have asked with answers from Hebeos staff and previous consumers.
I have been asking this also with no response. I have asked in emails with customer service and via the form on the customer service page.
Hi Bev. Sorry for the issue. Since we recently received a large number of orders, our customer service are very busy these days. Our customer service will reply you ASAP. Or please send your email address through the message to us. You also can check your order status on this page. https://www.hebeos.com/sales/guest/form/
Please log in your account to check the order status. If you don't have an account. Please check the order status on this page. https://www.hebeos.com/sales/guest/form/