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Hebeos Questions & Answers

5,006 reviews
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Here’s what consumers have asked with answers from Hebeos staff and previous consumers.

150 questions answered
12% answered in 1 day
Question:

Answer:

Hi Wendy. Sorry for the issue. Please provide your order number, we will check it. Email: service@hebeos.com

By HEBEOS S.,
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Question:

Super nervous about my wedding dress order. i lost everything in hurricane harvey and cannot go through the pain of disappointment. please please!

Answer:

Hi Beverly. We are so sorry to hear that. Please your order number to us. Our customer service team will reply you ASAP.

By HEBEOS S.,
Question:

My prom is on the 21st but it says that itll come on the 25th. does anyone know if it normally comes earlier than the expected date?

Answer:

Hi Rebecca. Sorry to hear that. Please provide your order number, we will check it.

By HEBEOS S.,
Question:

Hi ive placed an order three days ago on hebeos and havent received an order conformation email is that normal?

Answer:

Hi Racheal, sorry for the issue. Please send your order number or email address through the message to us. We will check it.

By HEBEOS S.,
Question:

What is your policy on returns if the dress is too big or is not of the same quality represented in the picture? pleased provide specific details.

Answer:

Don't order from this website! They are scammers and liars and dont honor their return policy! The dresses look nothing like the picture and they will not refund you your money! Save your money!

By Anna S.
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Question:

I ordered a dress last night that i now want to cancel. i sent an email and no-one has emailed me. i have been charged but site says no order.

Answer:

This company is terrible, you will not get your money back.

By Tracy L.
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Question:

Trying to find out how to return dresses cant get a reply

Answer:

They don't seem to allow returns. They asked for a picture which I sent and they said that they see no problem. The dress they sent looks nothing like the dress on the website. I have requested a return form several times and have not received any cooperation. I made this request to them with 7 days.

By Jocelyn P.
Question:

Why do you sell dresses that are not what is shown in the picture and then refuse to refund?!?

Answer:

We are having the exact same issue. Not at all representative of the website (dress or policy). DO NOT PURCHASE FROM THIS WEBSITE. Wal-mart could provide a better product for less.

By Susan P.
Question:

Answer:

You have to email them to request a refund and provide pictures. service@hebeos.ca. However, beware, they are very unlikely to offer a refund. They are a $#*! company.

By Laura W.
Question:

My daughter's dress came today. it is the wrong dress design and does not fit. am i doomed to never get a refund? any suggestions?

Answer:

No you will never get a refund. Ive been trying for a week others have been trying for months. All they do is ask for a photo of the dress sent and never reply. I suggest you file a complaint with e commerce.gov and link this site to all the YouTube videos with reviews.

By Amy S.

Can’t see your question? Ask to get answers from the Hebeos staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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