Groupon Questions & Answers

Question 1

Question:

Whats your commission from sale? Whats your commission from sale?

Answer · 2015-08-17T06:00Z

Answer:

Commission? From?

By Olivia H. over a year old

Question 2

Question:

Hi there... just wanted to confirm if i purchase tickets from groupon that they will be accepted at the door... example... ripley; s aquarium... they specifically state on their site that they only accept tix purchases from their site... please let me know...

Answer · 2015-06-28T07:05Z

I haven't purchased tickets for that particular place, but when I buy for similar places, Groupon gives me a code at checkout then a link to the participating vendor. I put the code in on the vendor's site. Been using Groupon for a few years. Never had a problem so far. I hope you enjoy your event!

Question 3

Question:

I am interested an 11-day vacation w/air to china. the price is $1549. 00. this sounds great but way to cheap for all you are supposed to get. is this really legit? what is the catch? I am interested an 11-day vacation w/air to china. the price is $1549. 00. this sounds great but way to cheap for all you are supposed to get. is this really legit? what is the catch?

Answer · 2015-06-02T08:37Z

Be sure to read fine print! I have turned from really enjoying Groupon to removing my address from their email. Be careful!.

Question 4

Question:

Your customer service is worthless! i have been trying to get a response since tuesday. 1) i have managed the customer service function, and find it is always better to give a longer response time and delight the customer when they are contacted in a shorter period of time. if 24 hours (or even 48+, as is my case) is not a realistic target, do not advertise it as such! state "3 business days", and if you contact someone in 3 hours or even 36, they will not be disappointed. 2) as for favorites, i have previously had items in favorites for greater than a month, and they never disappeared before. they also have not disappeared when they were no longer available -- i would check every few days, and some of them would be unavailable and i would physically remove them. i have never had my whole favorites section disappear in one instance. as stated previously, i spend thousands of dollars a year on your site, probably about 25% of it from going back to my favorites section. i do not know off the top of my head what is in there (your cs rep said she could add them back, but that's why i have them bookmarked, so i do not have to remember them! -- so i have no idea what was in there). at the least, i think i deserve some kind of compensation for my aggravation! Your customer service is worthless! i have been trying to get a response since tuesday. 1) i have managed the customer service function, and find it is always better to give a longer response time and delight the customer when they are contacted in a shorter period of time. if 24 hours (or even 48+, as is my case) is not a realistic target, do not advertise it as such! state "3 business days", and if you contact someone in 3 hours or even 36, they will not be disappointed. 2) as for favorites, i have previously had items in favorites for greater than a month, and they never disappeared before. they also have not disappeared when they were no longer available -- i would check every few days, and some of them would be unavailable and i would physically remove them. i have never had my whole favorites section disappear in one instance. as stated previously, i spend thousands of dollars a year on your site, probably about 25% of it from going back to my favorites section. i do not know off the top of my head what is in there (your cs rep said she could add them back, but that's why i have them bookmarked, so i do not have to remember them! -- so i have no idea what was in there). at the least, i think i deserve some kind of compensation for my aggravation!

Answer · 2015-06-01T06:16Z

Hi, Kari, Thank you so much for taking the time to reach out to us via Site Jabber. I am so sorry for the delay in response from our customer service team. We are receiving an unusually high volume and this is unfortunately causing a longer than expected wait. I assure you this is not typical of our dedicated customer service team. I see you did speak with our customer service supervisor on Friday and he was able to go over your concerns with the Favorites tab as well as gave you his direct contact information for any further issues. Please do not hesitate to let me know if I may be of any further assistance. Best, Jason Faria, Director, Customer Service

Question 5

Question:

My orders # 89429702 & 89120654 i have yet to receive my packages can you say why My orders # 89429702 & 89120654 i have yet to receive my packages can you say why

Answer · 2015-05-05T05:28Z

Hi, Natalee! Thanks for being in touch via Site Jabber. Our records reflect the orders as delivered to the shipping address. For the privacy of your personal information, we will reach out to you directly via email with the details and next steps in locating your packages. Best, Jason Faria Director, Customer Service

Question 6

Question:

Are the women's watches authentic. ie: not knock off or fakes? Are the women's watches authentic. ie: not knock off or fakes?

Answer · 2015-04-17T05:03Z

Well that's a good question, I guess what's important to remember is that you get what you pay for when it comes to many things". And if its it to good to be true then it probably isnt. But as for the ladies watches I can't truely comment unfortunately. Sorry Fhad

Groupon Questions & Answers

Whats your commission from sale? Whats your commission from sale?

Hi there... just wanted to confirm if i purchase tickets from groupon that they will be accepted at the door... example... ripley; s aquarium... they specifically state on their site that they only accept tix purchases from their site... please let me know...

My orders # 89429702 & 89120654 i have yet to receive my packages can you say why My orders # 89429702 & 89120654 i have yet to receive my packages can you say why

Are the women's watches authentic. ie: not knock off or fakes? Are the women's watches authentic. ie: not knock off or fakes?

Oil change purchase

Your staff doesn't know how to respond to inquiries

How do i claim a refund.? had a meal in a beefeater restaurant. groupon voucher did not work with the beefeater computer system. played full price

Be awere when using this site, they are bunch of thefts and will steal your money. fraudulent charges

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