Your customer service is worthless! I have been trying to get a response since Tuesday.

1) I have managed the customer service function, and find it is always better to give a longer response time and delight the customer when they are contacted in a shorter period of time. If 24 hours (or even 48+, as is my case) is not a realistic target, DO NOT ADVERTISE IT AS SUCH! State "3 business days", and if you contact someone in 3 hours or even 36, they will not be disappointed.

2) As for favorites, I have previously had items in favorites for greater than a month, and they never disappeared before. They also have not disappeared when they were no longer available -- I would check every few days, and some of them would be unavailable and I would physically remove them. I have NEVER had my whole favorites section disappear in one instance.

As stated previously, I spend thousands of dollars a year on your site, probably about 25% of it from going back to my favorites section. I do not know off the top of my head what is in there (your CS rep said she could add them back, but that's why I have them bookmarked, so I do not have to remember them! -- so I have no idea what was in there).

At the least, I think I deserve some kind of compensation for my aggravation!

asked by Kari H. on 5/29/15